Join now - be part of our community!

BACK KEY AND TOUCHPAD PROBLEM

kswap
Visitor

BACK KEY AND TOUCHPAD PROBLEM

Re: Xperia go: suddenly back and button stopped working in black panel below screen

Hi,

After the above told problem of screen keys not working I took my phone to Sony mobile service center at Sony care center Thakkar mall, Borivali (w), Mumbai -92

They replied that Sony do not provide xperia GO support for phones out of Warranty. They are not even accepting my phone to submit.

It's only 15-16 months Sony launched this phone "Xperia GO ST27i”. And I left my warranty for only 16 days 

How can they End of Life this phone?  

Does that mean I wasted my money by buying this phone?

This is really a highly negative feedback for Sony support. This is a pathetic condition of any support I have ever seen. 

Regards,

Swapnil

 Borivali, Mumbai.

1 REPLY 1
profile.country.RO.title
_alexdon_
Expert

I am sorry for your problem.Yes,they have a life of about 12-18-24 months,depending on the phone.You still have warranty and they refuse to repair the phone?You should contact sony directly:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon