Hi
So here I am, it just happened to me, the back cover of my Z2 self cracked ! I left it on a shelf, inside it's pouch (Adore June case), and when I took it a few minutes later, the back was all cracked.
The phone didn't fell, nio shock at all, nothing. Temperature was ambiant, about 20°c, without any big variations.
So I'd say, for a piece a of technology I bought at the high price 2 month ago, it is just unbelievable, unacceptable !
It was my first Sony phone, and it will be the very last.
Other than that, I was really satisfied with it.....until it decides to harm itself !
Now the good part of the story is, when I contacted the seller (official seller on internet), they oriented me to their warranty service, who reacted very well and fast. I was about to send them the phone, for free, for an expertise, but when I called them, they advised me to wait, because they already had hundreds of Z2 with the same issue, and for now Sony hadn't accepted to repair under warranty !!!!
They told me they were negotiating with Sony, with the help of a consumers association, to make Sony accept their production deffective issues.
So voilà my story with Sony. I will keep you informed about the outcome, hopefully Sony will take their responsibility.
As soon as I will have my Z2 repaired, first thing I will sell it. And never again I will hear about Xperia phones !
I have a Z2 Tablet, which for now is very well and doesn't seem to want to Crack it self,.....
Final word : Please SONY, proove me I am wrong, and reply to me ; i can provide all details you would need to study my case and make your warranty work as it should.
Good luck with yours !
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