Automatically locked phone

[shaeamberlee]

Hi,

I just recently got my first android, a sony xperia zl. Everything has been going good so far, but tonight when I was going through my phone, I realised all of my contacts had been deleted, then the phone shut off, but when it turned back on, it was on a locked screen. The kicker is that I never set a PIN number to lock my screen, and previously didn't have the phone set to a locked screen before all of this happened. I do the mcafee mobile security installed, and I don't know if this has anything to do with it, but this morning I woke up with an email saying that my SIM card had been changed (which it hadn't). I've tried using the mcafee code to unlock, but it's not working. Has anyone had this problem before?? I just got the phone a week ago, and I have to say, this is not a good first android experience after never coming across a problem like this with my old iphone...

[Rickard]

It sounds like McAfee has locked yor phone. Try resetting the PIN according to this instruction:

If you forgot your McAfee PIN, you can reset it by visiting the link below on your computer:
https://www.mcafeemobilesecurity.com/forgot-password.aspx

To reset McAfee Mobile Security PIN on your computer

1. Launch Internet browser on your computer, and then go to https://www.mcafeemobilesecurity.com/forgot-password.aspx
2. Enter your mobile number or Email address.
3. Enter image text.
4. Mark the My mobile device is locked checkbox.
5. Click the Reset PIN & get login info button.

You can also reset your McAfee MyAccount password by visiting the following link: https://home.mcafee.com/Secure/ForgotPassword.aspx?affid=0&culture=en&ctst=1

Tip! You can login to McAfee Mobile Security using your McAfee MyAccount credentials if you have upgraded to the latest client version.

If this doesn't work i recommend that you contact McAfee for further assistance: mmsfeedback@mcafee.com