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automatic power shutdown

tram20
Visitor

automatic power shutdown

Hi there just like to ask about my xperia xa .most of the time it has been automatically shutdown specially when I put it in my pocket or bag.Kindly guide me if  there is  any application or features that caused with that problem. 

2 REPLIES 2
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MarlonUk1
Expert

Can you try to put your phone on #safemode

 And observe if this happens again. 

Emir1
Hero

Hi @tram20,

Just to clarify, it just shuts down and does not reboot, do I understand you correctly?

In that case, please try what @nolramlb as a first step, and if it continues, could you try to see if the same occurs with dismounted SD- and SIM cards?

It sounds strange that it happens in your pocket and bag, but start with the above and write me back with how it went! Slightly_smiling_Face