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Authentication failed

AADYAMURTHY
Visitor

Authentication failed

My phone z3plus flashed, after that I couldn't authenticate using Google login password, my phone is blocked?
Please help,how to reset my Google password and unlock my phone.
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Qatrium
Expert

If you don't remember your Google password, then go to this page and try to choose the option relevant to your issue:

https://support.google.com/mail/answer/41078?hl=en

Emir1
Hero

Hi @AADYAMURTHY,

Just as @Quester wrote, you may try resetting your password and then authenticate the account in your Z3+. Note that you need to authenticate using the same Google account which was set up in the device prior to the reset.