Audio sound distorted through headset

[crankslave]

Hi, I am having an irritating problem with audio distortion through headphones on my 2 month old Z2

Sound quality is really tinny and unbalanced and is almost entirelly cancelling out any vocal. Imagine listening to a song being played in the next room.

External speaker play back is fine.

Headphones which are Marshall Monitors are working fine on other phones that I have and work fine on the Z2 for phone calls.

When headphones are being used for music -

It is happening via various streamed live radio and music players inc Deezer, youtube and BBC tv iplayer, cached music on Deezer, as well as mp3 format music on the SD card.

There doesn't seem to be an issue with phone call quality.

Software is all up to date following a factory reset.

This all leads me to think its a software issue with audio playback rather than hardware.

Help please!

[Hampus]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you added any sound effects via Settings > Sound > Sound effects? You could also try to change the audio accessories via Settings > Audio accessories > Other, to see if you experience the same behaviour.

Otherwise, you can also try another pair of headphones/headset to see if same thing occurs. Prefer a Sony headset.

[crankslave]

 Hi, thanks for the response

Have you added any sound effects via Settings > Sound > Sound effects?

• No, other than anything that would have been updated/changed automatically, nothing has been changed and playing around with the settings doesn't make it any better, just variations of bad sound.

You could also try to change the audio accessories via Settings > Audio accessories > Other, to see if you experience the same behaviour.

• Again, tried all that and makes no difference

Otherwise, you can also try another pair of headphones/headset to see if same thing occurs. Prefer a Sony headset.

• I have compatable headphones that worked fine yesteday for everything and now only for voice calls on the Z2 and on other devices.

As I've said, it seems just to be on audio, not related to the phone function

[Hampus]

You are using a third party accessory that I'm unable to test or guarantee that it will work with our phone. Since you have tried a factory reset, I can only suggest that you try another pair of headphone/headset to exclude problems related to the hardware.