album cannot detect picture

[sharkenny]

hello.
when I insert picture into internal storage, I cannot see the picture via album. same thing happen when I download pictures. but I can see the picture via file manager app. and also I cannot set the picture ive just inserted as wallpaper and boot screen. do u have the solution?

[sharkenny]

oops sorry its lock screen not boot screen

[Uliwooly]

Album > my albums 

[James397]

Okay First of all make sure that all files are in JPG or JPEG format because GIF not shown in Albums

[sharkenny]

the pictures tht are not showing is in jpg. if I download the picture via web browser, whatsapp, zedge etc the pictures is not showed in album, same thing happen when I bluetooth picture from my notebook. but if I transfer pictures using usb the pictures showed in album. how come this happen?

[James397]

Which browser are you using to download pictures ?

[sharkenny]

firefox. why?

[James397]

Sometimes browser is not download fully files it will stop at 99.99 % and si device can not detects files..
okay np.. Just check it out that you can see pictures in file manager/file commander..?

[James397]

If yes than try to move your files in another folder

[sharkenny]

yes I can see the picture using file manager. ive also just moved the file to other folder, but the same thing happen.