Activity phone not responding - problem with calling

[Urbancrash]

Hi,

I bought my Sony Xperia P a few months ago and I have been experiencing trouble with calling and receiving calls. When it rings, I can't answer the call, it freezes and stops responding. Or I answer and it continues ringing while I talk to the other person. Similarly, when I try calling somebody it stops responding; sometimes the other person can hear me, but my phone takes around 20 seconds to respond. I usually have to restart the phone in order to use it again.

Hope anybody can help

[gwhispererz]

Hi, try repairing phone software with PC Companion or Update Service.

http://www.sonymobile.com/gb/tools/pc-companion/

http://www.sonymobile.com/gb/tools/update-service/

Be aware that this process will erase phone data completely, backup if necessary.

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[Urbancrash]

Hey,

I tried that a month ago ago, it helped for a few days and then the problem returned

[gwhispererz]

Maybe try booting phone in safe mode to check if any app is causing the problem.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

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[Urbancrash]

Ok, I am going to try that and see what happens.

If another app is causing the problem, how can I know which one?

Thanks for your help

[gwhispererz]

If that is the case, you need to eliminate them one by one, unless you suspect one.

Good luck!

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[Urbancrash]

Okay, that will take some time

But thanks a lot for your help, I hope I'll solve it!

[gwhispererz]

You are welcome.

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[248114]

Hi, do u have any idea, which 3rd party app causing this problem? In safe mode my phone is working normally. Thanks in advance, sreejesh

[Urbancrash]

Hey
I still don't know what caused the problem, but I managed to control it by switching my phone off every other day. It is turned on all the time and as soon as I notice problems, I just restart it and it works for a few days. Not really a solution, but you can try it 🙂