xa1plus dual sim screen msg : IU app is Not working

[UmNoor]

Good day all

New phone not more than 3 weeks,  Experia xa1plus giving msg that IU app is
Not working and not allowing me to do anything with the mobile more that 5 hours now even when I am trying to switch off the phone it will not go ,so I can press on the options available 

For ur urgent help plz.

thank you all for the support 

[Qatrium]

@UmNoor

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

You can also perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.