XA1 won't start-up

[Tuffsy123]

Brought a brand new XA1 from Carphone Warehouse two weeks ago.  Yesterday it randomly switched itself off despite having approx 70% battery.  Now I can't get it to load up.  It says 'Powered by Android' on the screen then 'XPERIA' but won't go beyond this. If I unplug it from the charger it continues to say 'XPERIA' on the screen until the battery dies.  Please help me!

[CameronT]

Hi @Tuffsy123, welcome to the community. I am sorry to hear about this

Can you please try removing your SD card and SIM card and see if you still have the same issue?

[Tuffsy123]

Tried this but no change.  Still the same problem.

[CameronT]

@Tuffsy123,

Try performing a software repair using Xperia Companion.

[Tuffsy123]

I went back to Carphone Warehouse who have sent the phone off to be repaired.  They said it was a software issue so hopefully it can be sorted.  Unfortunately my phone won't be back with me until 30th October 😞

[Tuffsy123]

Got my XA1 back from Carphone Warehouse sooner than expected and they have fixed the fault.  That's good.....

But now I have an issue with my SD card containing all my music and photos!  My mobile doesn't seem to recognise it. Previously there was no problem and I have tried the SD card in my old Xperia and it works fine! Please find a solution for me! 

[RexBreezy]

Same with the Xperia XA,the exact same problemproblem. I think there is an issue with the X series and its that. I thought it to be a corruptted file so I managed to get on after trying many times to get on,and I factory reset my device. However, it did not work.