dear sir/ maadam
I purchased sony xa ultra 8 months ago and while charging motherboard burnt but the mobile was still taking charge. as per service center the mobile motherboard burnt because of charging and they called me and said, they will give me new mobile and for that i need to pay them 925 dirham. but my concern is my mobile is in warrenty and motherboard burnt because of charging so it does not come in physical damage. i told sevice center to mail me all the details of my mobile parts damage, till now they didnt send mail to me and they are not picking up call as well. i will wait 48 hours otherwise i will file complaint in consumer forum and also claim company for my life risk.
Regards
Anant
edit: personal information removed
