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Upgraded my phone, can't get my old backup onto it my new one

Jul323
Visitor

Upgraded my phone, can't get my old backup onto it my new one

Hello and thank you for your time,

I just upgraded from the Sony Xperia M4 Aqua to the Xperia XA1 Ultra.

I did the backup of my old phone last night to be sure everything was fine and everything went well.

Now as I get home, connect my new phone to my computer, it's telling me that my previous backup isn't compatible with the new phone.

After digging around a little bit I think the problem is that my backup was on the 6.0 android and my new phone is on the 7.0!

I had not received any notification on my old phone to upgrade or anything along those lines, so basically i'd like to know if there's a way that I can get my information back (especially my contacts).

Thank you and don't hesitate to ask for any other specification, i'll try to provide whatever information is needed!

1 REPLY 1
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Uliwooly
Expert

@Jul323

That's correct, you can't use the backup from a different Xperia with a new model nor android versions, BUT you can use 

Settings > Backup & reset > Xperia Transfer Mobile.