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Touch screen problem

Jortiz
Visitor

Touch screen problem

I got my phone seven months ago, I have serious problems with the touch screen, to the point where i can't use it.  I have done 2 factory resets and nothing.  I need help! It still has warranty.

4 REPLIES 4
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Uliwooly
Expert

@Jortiz

I'm sorry to hear about your problem, could you test your device's touchscreen?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Jortiz
Visitor

Already did it, also the letters on the edge do not work.  The phone selects things. It keeps scrolling down the menu and notifications. I can't use it.

Zianmama
Visitor

OMG! I cant believe the screen problem is happening to others too! Its my same problem. Did restore my unit but to no effect. What will sony do to help us?

Jortiz
Visitor

I have done the factory reset two times and nothing.  I use it a lot to manage my bank accounts.  I was supposed to pay my rent on the weekend and I couldn't because of the phone. I'm so frustrated.