Hello, I bought my mom an XA Ultra on Amazon and the day after using it the microphone was damaged. She does not listen when she speaks, but she does use the hearing aids if she listens. I already did the factory reset, I updated the software and when doing the sound test in the diagnosis of the phone you do not hear noises when trying to record an audio. I would like to know the specifications of the microphone just in case I should buy it. I would appreciate the help you can lend me, I am using the google translator, so please tell me any errors in the translation. Thank you very much for reading me and I look forward to your suggestions.
