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Sony Xperia XA bent automatically and half screen blackenes

chiragiem36
Visitor

Sony Xperia XA bent automatically and half screen blackenes

After using my sony xperia for 3 month, all of sudden phone screen become half black as if it has been burned. And on the rest part of the screen, graphic is disturbed. Not just this the phone phone bent automatically. There was no heating when all this happened. Phone was working smoothly since it was unboxed.

I am deeply afraid after the incident. The faulty engineered phone from sony would have exploded in my hands. Sony shoule look inside the matter and callback all other pieces
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26 REPLIES 26
Drigs
Visitor

I have the same issue with my XA Ultra which i bought a month ago. I notice a bump on the back near the nfc logo and immediately brought the phone to Sony Service Centre. The said that the device is bent and not covered by the warranty and charged me for the backcase,side panels and labor. They did not even asked as how to the device got bended. 

Az92
Visitor

Hi guys. 

Iv had the exact problem with my phone, i was on markig Samsung users about bending phones, only to find out that my Sony xa has now the same problem. Its working perfectly but im afraid it might bend more cracking the screen, its bad. Been only 6months and no i have not sat on it. 

This is my first phoe with such a problem, it has been subjected to normal using conditions adding that im a very cautious person with my gadgets. 

Drigs
Visitor

Mine was fixed by sony center. I paid 1900 for the back case side panels and labor. They didn't answer when i asked if sony xa has this problem. 

chiragiem36
Visitor

My phone was not only bent but half screen was also burned

Drigs
Visitor

That's sad. Better to go to Sony service center if that would be covered by the warranty. 

Vrs65
Visitor

Unfortunately I have not read this or similar post before purchasing an Xperia XA. My old Sony phone worked well for 4 years, the Xperia XA will not. The screen of the phone burned in after 3 months use in 3-5 mm wide strip started at top right corner. It may caused by internal overheating. The repairman sad, this burning in can happen with IPS screen. At this point I started to feel, Samsung phone could be better choice.

The authorized Sony service replaced the screen, but after two months the same problem occurred again. When I went the service again, they discovered some bending in the phone, and refused the warranty. They wrote, if I pay about 10$, they will tell me the repair cost.

The phone is quite thin, and the side panel at the switch button is very thin. It made from weak materials, and will bend at the switch button. The bending did not affect the operation of the phone, and I’am sure not this caused the screen burning. Some weeks later the back camera picture get unclear. This camera is just behind the start point of screen burning. I think the internal overheating caused wrong focus in the camera.

Before purchasing this phone, I checked lots of forum for customer experience, and found satisfied customers after first use. Sometimes should write experience after some month of use, perhaps it give more help for others.  

chiragiem36
Visitor

The phone was too overpriced. Still purchased with hope of better performance and service. Still worked terrible. In my case, company reject it calling it physical damage.

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Uliwooly
Expert

@chiragiem36

is the screen cracked? 

BTW I've edited your post, such posting behavior it's NOT tolerate. 

chiragiem36
Visitor

no nothing is cracked..... only bent

no mark of any damage

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Uliwooly
Expert

@chiragiem36

wait what? of course it's physical damage, the phone its bent.


@chiragiem36 wrote:

The phone was too overpriced. Still purchased with hope of better performance and service. Still worked terrible. In my case, company reject it calling it physical damage.



@chiragiem36 wrote:

no nothing is cracked..... only bent

no mark of any damage