Screen lock does not open

[tolgagunes]

merhaba,

telefonumu formatladıkdan sonra yaptığım ekran desen kilitini unuttum.

ekran kilidini açamadığımdan bilgisayara bağladığımda dosya aktarı seçemediğimden dolayı experia companion da yazılım onarma yapamıyorum.Bu konuda yardımcı olabilirmisiniz?

Hello there,

After I formatted my phone, I forgot to lock the screen pattern I made.

If I can not open the screen lock and connect to the computer, I can not repair the software in experia companion because I can not select file transfer. Can you help me?

gt

[Jonas]

Hi @tolgagunes, welcome to our forum!

Your question has been translated to English as this is an International forum.

When you want to perform a software repair because you can't remember your screen lock the device needs to be powered off and not connected to the computer when you start with the repair.

After pressing on "Software repair" in the program, click on the little box in the bottom left corner and follow the on-screen instructions.

I hope that helps!