Problem with the usb

[AlfredoRosales_]

Translation via Google Translate:

My cell phone can charge as long as I restart it but it can not be recognized by the computer or the xperia companion program

I tried everything the sony page says, but I'm looking for a solution

I also installed the driver someone else who has gone through this and could have solved it

I would be grateful

regards

Mi celular puede cargar siempre y cuando lo reinicie pero no puede ser reconocido por el computador ni el programa de xperia companion

Eh intentado todo lo que dice la página de sony, pero busco una solución

También instalé el driver alguien más que haya pasado por esto y lo haya podido solucionar

Estaría agradecido 

Saludos

[Qatrium]

@AlfredoRosales_94

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Did you try another USB cable? Some cables are made for charging only and not data transfer, and if you're using one of these then you'll not be able to connect it to Xperia Companion.

[Isa2612]

Je n'arrive plus à charger mon portable obligé d'éteindre et rallumer le téléphone pour prendre la charge ???? 

I can not charge my cell phone to turn off and turn on the phone to take charge ????

GT

[Brobddy]

Utilisez un câble différent

use a different cable

GT