Problem with internal memory

[Provence7370]

Hello
Since a month my Sony Xperia xa has gone from 16gb of internal memory to 10.07 I reviewed all the internal memory folder by folder with applications es explorer and all in one toolbox but I found nothing of Abnormal I uninstalled Spotify clear all the cache and linked file but nothing made anyone could help me please thanks

[Roadrunny76 · Accepted solution]

5.93 Gb is taken by the Android system. If you are seeing 10.07 Gb in Settings > About phone > Diagnostics > Facts, it is normal, here being shown only available to user storage. In Settings > Storage & Memory > 3 dots Advanced > > Storage > Internal storage you should see 16 Gb and Android system on first position with 5.93 Gb. 

[Roadrunny76]

You are most welcome! Glad I could be of any help. 

[d1d2y]

I can't transfer data from internal memory to SD card. Please explain how to transfer the same. 

[Provence7370]

What problem do you have the SD card is it recognized what kind of card you use "sdhc-sdxc-etc" and what do you want to transfer to them I will try to help you

[Coldsin96]

I m using the xperia xa ultra just buy on February 2017 just one month than the internal storage full alr only 16gb for internal than system take 6gb ... How can I use for another apps ? The phone is good to use no lag no any problem photoshot also very good music player and sound system great .just only the internal memory ...the memory