Hi @Skthakur1, welcome to our forum!
I'm not sure that I understand your question correctly, would it be possible to elaborate a bit? If you are waiting on a reply from your Local support team, please stay in touch with this as this is Global user based forum and if this is local errand, I won't be able to assist you with it here at our forum.
Thanks in advance and I'm sorry if I misunderstood your question.
