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MMS Not Working - Incoming or Outgoing

vividk
Visitor

MMS Not Working - Incoming or Outgoing

Before I contact sony I thought i'd put a feeler on here. 

I'm located in Canada using Freedom Mobile. Have been for 4 yrs and never had this issue. 

Got the Sony Xperia XA2 Ultra a week ago. Previously I had the Xperia XA1 Ultra.

Issue: When I have wifi on, MMS wont sent nor can I get them. When I turn wifi off, I'm able to send MMS and receive them. And yes I have tried everything. Many phone calls with Freedom. I even got a new one to replace my new phone cause they said the first one was malfunctioning. So thats 2 phones with the same issue. I'm not sure what to do at this point. 

Any suggestions? 

1 REPLY 1
Jetzu
Contributor

I don’t know whether this can be related, but you can try Settings > Network & Internet > Data usage > Network restrictions and check if your WiFi network has the restriction enabled