com.android.phone stopped

[mariojorgejr]

Translation via Google Translate:
after the last software update on 09/30/2017 my XA got the following message com.android.phone stopped, anyone know how to solve? already tried several procedures and nothing was solved.

apos a ultima atualização do software dia 30/09/2017 o meu XA ficou com a seguinte mensagem com.android.phone parou, akguem sabe como resolver ? ja tentei varios procedimentos e nada foi resolvido.

[Qatrium]

@mariojorgejr

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

What methods did you try already? The best thing you can do is performing a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. This means you'll lose any data stored there unless you can manage to start a backup using Xperia Companion.