Charging Problem

[Busracetiner]

I've recently got a xa1(less than 1 month). One week ago, my phone started to not charging. I forced it to restarted and then it charged. Now whenever I want to charge it, I have to force it to restart then it is charging. I wonder that will it go on everytime like this?

[CameronT]

Hi @Busracetiner, welcome to the community. I am sorry to hear about this.

Have you tried other chargers and other charging cables?

[Busracetiner]

Yes, I tried but still the problem continues. There is no changing. 

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@CameronT wrote:

Hi @Busracetiner, welcome to the community. I am sorry to hear about this.

Have you tried other chargers and other charging cables?

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[Neorejj]

Same problem here,  for the third day now. I've to restart the Phone, and it takes very long to restart. But only then the battery will charge.

I didnt try other chargers let 

[Uliwooly]

@Neorejj

Try different wall chargers and/or cables, also turn it off and test it 

[CameronT]

@Busracetiner, if you have tried the steps above and are not getting any charge going into the phone then you may wish to contact your Local support team to arrange a repair assessment.