broken screen

[A66]

My partner has had his phone less than a month and the screen is cracked slightly but this has left a black mark and he is unable to use the phone. He hadn't dropped the phone, we think the crack was there when we received the phone

[ChloeS]

Hi @A66

Welcome to the community! 

Sorry to hear about that 

Best thing to do would be to contact your Local support, they will be able to assist you further here. 

Good luck