Hi @Jose5689,
This is a international community and I have translated your previous post to English using Google Translate, please keep all future posts in English. 
I'm sorry to hear this.
How often does this happen? Do you have anything paired with Bluetooth when this happen. Also can you try to reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.
0online
1888135posts