Join now - be part of our community!

Access to Google/Internet stopped working

Faestar2011
Visitor

Access to Google/Internet stopped working

I have suddenly lost access to the Internet. When I use Google search engine it just bounces back to the logo. 

5 REPLIES 5
profile.country.GB.title
Uliwooly
Expert

@Faestar2011 

Does it only happen when you use Google Search or any other apps?

Faestar2011
Visitor

Yes only when I try to use Google, I can access all other apps

profile.country.GB.title
Uliwooly
Expert

@Faestar2011 

Could you boot in safe mode to narrow down the issue? 

Faestar2011
Visitor

Although I have read about this I'm not sure what to do and how I should know the difference 

Faestar2011
Visitor

I am thinking the problem stems from the fact I had no Internet use for just under two weeks given I ran out of my usage allowance. When I got my new allowance the problem with connecting to the Internet started. My phone was for a contract with 02 network which ran out last October, I got a second handset deal with 3 on my hubbys contract, it was a huwawai (sorry if spelt wrong) one and although it was good it didn't have enough memory for my apps and photos etc so I put the sim into my Xperia phone and everything has been fine until I ran out of my Internet allowance. Does the Google need somehow reconnecting to this phone? I can access news feeds that opo up on my phone but just cant access anything via google