Problems with sound

[Tany1]

Ya no funciona el audio, ni en llamadas, ni en el reproductor de música ni en los videos, tampoco el altavoz y el micrófono, alguien puede ayudarme? Por favor 

The audio does not work anymore, neither in calls, nor in the music player or in the videos, nor the speaker and the microphone, can someone help me? Please

-GT

[Strampke]

Would you be so kind to post your post in English?

Google translate helps you.

[Landie]

Tengo el mismo problema. Pudiste solucionar? Gracias 

I have the same problem. Could you solve? Thank you

gt

[Strampke]

Test and check

- does it happen in safe mode too

- did you install new apps lately

- can you get sound output from the tests in the support app

- can you get sound from headphones

- push Vol-up and then the arrow pointing down on the right side: is media volume on max?

Please report back to get more help or tell us what was the solution for you.