How do I know the remaining warranty time left for my phone ?

[farzadtb]

Hello

I have acquisted a Sony Xperia X on Amazon. how do I know the remaining days of warranty ( guaranty ) on this website, and what should I have instead of invoice if I have bought it on amazon ?

[Strampke]

That information was easy accessible in the Support app.

It has been removed lately.

[farzadtb]

That's totally disappointing! I wish this is not a positive sign for Sony!

[pseudonym]

In the settings app, scroll to the bottom where you'll see support. At the bottom of the support screen, you'll see get support. At the bottom of the get support screen, you'll see the options for contacting Sony directly. If you open a chat, they can tell you how much of your warranty remains. They'll need information like your name and your telephone number.

[Jonas]

Hi @Farzadtb, welcome to our community and congratulations on your new Xperia X!

The warranty terms will vary between markets as some have 12 months of valid warranty and some have 24 months, so the best option is to get in touch with your Local support team and have a look with them how long the warranty is valid, both for your market and your device.

Keep in mind that it's always the original purchase date from the original buyer and then you add the amount of time the warranty is valid in your market. For example, in the Nordics, a device is bought on 2018-01-01 and it's a brand new one, the warranty is valid until 2020-01-01.

I hope that explains how it works and why it's hard for us here at our Global user based forum to assist you further.