Bluetooth randomly disabled on X Compact - even in latest firmware!

[SirRobin]

Good morning everyone,

i´m sorry but i´ve to say that even with the latest FW for the X Compact, bluetooth is randomly disabled!

I already did a factory reset on my device last week, for your information, my X Compact was delivered with nougat as stock firmware...

Yesterday, i put my Huawei Smartwatch Classic in the dock for charging and my x compact on the night desk...7 hours later, bluetooth symbol is missing and no connection to my watch - bluetooh disabled!

I think this i really a major bug and needed a fix! Android Wear App is updated to newest version, Android Wear 2.0 for watch wasn´t released for the watch classic this time so it´s running on 1.5. But i´m not sure if this i a problem of the android wear part as bluetooth was disabled also on devices without a smartwatch also...

So what can we do? Please help and have a look in this thing, in a german android forum i found also users with the same thing on newest firmware to this problem is not resolved for us...

[sebbso]

same issue at 34.2.A.0.333. Lost connection to my BT OBD dongle and/or car radio after some minutes. re-pairing helps some times. factory reset is useless...

[SirRobin]

Thank you! So any further information from officials for that case? What can we do? For me, using my smartwatch is absolutly unpossible...

[MikelWard]

Me too with latest firmware (34.2.A.2.47).  Also using Android Wear.

[YoGem]

@SirRobinI confirm the issue and I can also tell you that I found a possible workaround: Turn off wifi. If I don't use WiFi (and its not a big problem for me as I have unlimited lte, it may be a nuisance for others) I can go days, weeks without the random Bluetooth disconnection. I need more Bluetooth than wifi for my Zenwatch 3, streaming audio and others. 

[SirRobin]

Thank you for your workaround, this may help a little bit but can not be the solution! Even in latest FW update the problem still exists...

[SirRobin]

Are there any official Informations about a fix for the bluetooth problems from Sony Mobile Staff? Even with latest Android Wear 2.0 update on Huawei Watch, bluetooth disabled randomly! 

I also tried my smartwatch 3, a few hours after setup, bluetooth on phone is disabled...! 

[Vygv]

I contacted support, and they told me that it will be fixed with new os update. Didnt say when it will be relased.

[Christofer]

Hi all, apologies for the late reply.

This is being looked into and I will let you all know here as soon as I have any new information. I'm sorry for any inconvenience this causes.

[SirRobin]

@Christofer wrote me an email today and told me that this issue seems to be a hardware related thing and i´ve to send device to service point for check..so it seems that a batch of x compact devices comes with bluetooth problems as several users here also can confirm that problem...right?