After installing the new software fingerprint option is not available anymore

[Ahmed501]

 After i had installed the new software today i was unlocking the phone with fingerprint as usually then it had disappeared from the options and i am from egypt so i have the finger scanning option from the start 

[Strampke]

Not that it will bring a solution.

You can check your software customization versions here

On your device dial *#*#SERVICE#*#* and choose Software info

Best option if things fail is a software repair with Xperia Companion

[Ahmed501]

After dial that code *#*#SERVICE#*#* and choose the fingerprint test the app closed and send a message that the system stop 

[Ahmed501]

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@Strampke wrote:

Not that it will bring a solution.

You can check your software customization versions here

On your device dial *#*#SERVICE#*#* and choose Software info

Best option if things fail is a software repair with Xperia Companion

---

After dial that code *#*#SERVICE#*#* and choose the fingerprint test the app closed and send a message that the system stop 

[Strampke]

Another thing you can try

Goto settings , apps, select show system apps in the upper right corner

Find fingerprint, select storage and clear cache and data.

See what happens.

[Rastrein]

it didnt worked...

[Strampke]

That's a pity.

Last resort is to do a software repair with Xperia Companion.

You can read about it here.

Hope it will bring your fingerprint sensor back to life.

BTW Did you clean the fingerprint sensor to see if that is a solution?