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Corrupted Internet Browser

profile.country.en_GB.title
gyron1
Explorer

Corrupted Internet Browser

Hi Gents,
I guess I am in some fairly serious trouble with my internet set up (IE6). I was searching for various items connected with my work on internet yesterday and somehow picked up a varirty of undesirables. These take the form of www.virusprotectpro.com which has installed itself on the task bar and elsewhere which I cannot seem to get rid of and continually tells me I have worms etc with pop ups every 30 secs or so (presumably wants me to purchase their software. Also something called www.viruslocker and www.entertainforever.com (which auto boots when I sign on), - none of which I can get rid of. I also get error messages of the type 'iesmn.exe-DLL Initialisation failed'. Finally, should I have something called ActiveX Access which seems to be rearing its head.
I have done a full system virus etc scan using the Symantec (Norton) Anti Virus software which shows my system to be clean.
At this point in time I cannot even log onto my 'Google' home page!! (using my wifes computer to send this message).
Is there any way I can clean up my internet browser and start over afresh, prefrably retaining my favorites?
Apologies for longish post but in real trouble here.
Gyron

21 REPLIES 21
profile.country.en_GB.title
@5528097000005097
Visitor

Hi Gyron

You probably unknowingly picked up these bugs by allowing a dodgy activeX application to run on your browser.
Will your browser load any pages at all? If so, run an online scan at Housecall, it's pretty good at finding and eliminating problems or advising you on appropriate steps to take to solve problems.
After scanning, reboot and repeat...keep doing this until it declares your system clean.
Good luck, hope this helps :slight_smile:

profile.country.GB.title
Blencogo
Expert

This is installed via the Zlob Trojan which imitates a video or audio codec - the site says that this codec is needed to see video or hear audio on the site..

There is an automatic removal tool here: -

http://www.bleepingcomputer.com/forums/topic98219.html

or if you prefer: -

http://www.remove-virusprotectpro.com/

The automatic removers are much easier than the manual method but do need a working internet connection.

Good luck!!!

:angry:

profile.country.en_GB.title
gyron1
Explorer

Thank you both (Redstring and Blencogo) for your help/advice. Very strange that it is the 'viusprotectpro' software that has somehow auto installed itself. I am not quite sure what you are saying here Blencogo, are you suggesting that the 'remove-virusprotectpro' software actually removes the 'virusprotectpro' software or that 'remove-virusprotectpro' itself gets rid of root cause of problems discussed?.
Thank you for help.
Gyron

profile.country.GB.title
Blencogo
Expert

Hi gyron,

The two different automatic removal programs in the two links will remove Virusprotectpro and the malware that is causing all the false security alerts.

This whole exercise is to try to get you to buy the full version of Virusprotectpro and is clearly extortion and completely illegal. Under no circumstances should you buy it.

If you have a working internet connection, run the automatic fix - if not you will have to make the manual repairs.

:wink:

profile.country.en_GB.title
gyron1
Explorer

Hi Blencogo,

Thanks for that, I will have a go now.
Yes, I thought the auto 'plant' of viusprotectpro was a 'sprat to catch etc'! I wonder how these things manage to get past the Firewall - I guess nothing is perfect in this world! I was reading somewhere on the MS site last night that some of the 'rogue' software is clever enough to lower the Firewall security settings and that one should periodically reset the Firewall settings to default values (don't know how true this is).
Thanks again, will let you know how I get on.
Gyron

profile.country.en_GB.title
gyron1
Explorer

Hi Blencogo,
A quick question for verification please.
I have visited the 'http://www.remove-virusprotectpro.com' site and clicked on the removal tool, whereupon some software called 'SpyNoMore' downloads and checks my system for 'bugs' - it found something like 39 Trojans, Spyware etc etc. You then gt pompted to remove all that it has found BUT cannot remove until you buy & register for software at a cost of £20.89. Is this another hoax or are you sugesting that I purchase the software? Its no great deal if I have to buy, but after all that is going on and everyone (advert prompts) suggesting I purchase their software I am very suspicious!
Finally, if you are suggesting that I purchase software, will it 'corrupt' the Symantec software?
Appreciate your response to this please.
Thanks again,
Gyron

profile.country.GB.title
Blencogo
Expert

Hi Gyron,

No don't buy anything.

I would try the automated fix or the manual fix in the other link @ bleeping computer.

:slight_frown:

profile.country.en_GB.title
gyron1
Explorer

OK, will give other link a try. Thanks.
Gyron

profile.country.en_GB.title
kee-lo_
Member

Please do not buy anything from this website, it's extoriton and as Blencogo's said is illegal.