Share your experience!
Just got an s today and it instantly told me there was an update. downloaded the software hooked up the phone using power + down volume then windows told me a flash device was connected phone screen went to low level backlight but no content.
Phone stayed this way with PC software just spinning around and around as if waiting for the phone.
Cant turn the phone OFF obviously not ON either just have this $500.00 brick and cant even reset it as there is no battery to remove.
Help please SONY
Maybe should have bought the HTC one X it was a toss up between the two. Haha
PS phone fully charged and was functioning fine before upgrade attempt
Also the phone is not discovered when connected via USB.
Cheers
Richard
"OK AFTER MUCH SEARCHING ITS POWER BUTTON + VOL UP TILL HANDSET TURNS OFF"
Message was edited by: Platinum
Solved! Go to Solution.
Hard reset- you need to press power button and voulme up for about 5 seconds
Do the following
Update/Repair your phone via PCC OR SUS
PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).
Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)
PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/
SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe
or
http://www.sonymobile.com/global-en/tools/update-service/
Both the links are same
after that again try to hard reset
Hard reset- you need to press power button and voulme up for about 5 seconds
Do the following
Update/Repair your phone via PCC OR SUS
PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).
Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)
PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/
SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe
or
http://www.sonymobile.com/global-en/tools/update-service/
Both the links are same
after that again try to hard reset