UK Xperia j wont work in Canada

[max1960]

Hi moved to Canada from UK and wondered why my new Xperia J wont work with a Canadian sim card any advice as phone was expensive and dont really want to buy new one cheers

[Jake-SonyXperia]

Hi max1960,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

With the information provided, I can advise that not all handsets are going to work on all networks. You may want to check the white papers for the Xperia J device you have and then clarify with the Canadian Network carrier if the frequencies the handset use work on there network.

White Papers: http://www.sonymobile.com/global-en/support/phones/xperia-j/support-documents/

I hope this information helps.

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[Thommo]

As above but it could also be that your phone has a lock on it

Dial *#*#7378423#*#* then open Service info then SIM lock - Post results back

[max1960]

here are the results

network 0

network subnet  0

service provider  0

corporate  o

sim   0 

[_alexdon_]

It is locked.

[max1960]

Thanks. How do I unlock it ?

[Jake-SonyXperia]

Hi Max1960,

The information you supplied above means the device is not locked, the device would show 5 on the network section if the device was locked.

You would also be shown a message to input a code to unlock the device when you inserted the SIM card from another network.

This sounds more like a frequency issue. I suggest using the white papers as stated above and contact the network carrier.

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[Thommo]

If your phone reads like below then your phone is locked as can be seen by [x] and cannot be unlocked even with a code as the 0 means no tries left to enter a code

[x] Network 0
[x] Network subset 0
[x] Service provider 0
[x] Corporate 0
[x] SIM 0

Now if it reads like the below then your phone is unlocked as there is no x in [ ] and the 0 means you don't need any try's to unlock as it already is

[] Network 0
[] Network subset 0
[] Service provider 0
[] Corporate 0
[] SIM 0

[_alexdon_]

Now it makes sense.I knew something but I was not sure,but now it is clear.

[max1960]

What is your advice then is there any way of using this phone in Canada? Can I get it unlocked? If it is a frequency problem can I change the frquency?