Phone calls are stopped after few seconds

[#1]

Hi,

My new phone is a Xperia arc s (with gingerbread). All my phone calls are interrupted after a few seconds. Anyone has an idea about this problem ?

thx

[Nabeel]

Feels like an issue of 3rd party app.. Could you go through all the apps such as task killers, juice defenders, battery manager, etc etc ( same kind ) and revise their settings

Try uninstalling all such apps and see if it made any difference

If not then factory data reset your phone . Be aware it will erase all data on your phone so backup

[#3]

Hi Nabeel,

The phone is brand new, I havn't installed apps on it. I am testing phone calls since this morning.

The only setting that I have added is to add my google account.

I hope it isn't hardware problem ...

[Nabeel · Accepted solution]

See if software repair helps

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

[Sam]

Do you have any third party case attached to it at all?

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[#6]

No, I havn't any third party case.

But my problem is solved thanks to Nabeel proposition :

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

Since this morning the phone calls aren't interrupted.

thanks to you & Nabeel