Xperia M5 does not turn on

[Paulacarvajal00]

Le paso desde que lo compré la primera vez que se apagó tuve q esperar horas a que pudiera encender siguió pasando y hace 2 días no enciende no se puede conectar ni a asistencia tecnica para q venden productos defectuosos y el valor no es bajo 

I spent it since I bought it the first time it went out I had to wait for hours I could turn on it went on and 2 days ago it does not turn on can not connect nor to technical assistance to sell defective products and the value is not low

GT

[Emil]

Hi @Paulacarvajal00 and welcome to the community.

As this is a international community I have translated your post to English using Google translate, please keep all future posts in English.

I'm sorry to hear this. I recommend that you try to force restart your device, to do so: press and hold the volume up and on/off key down simultaneously for at least 10 second. After doing so, try to start your device as normal again.

I also recommend that you temporarily remove any SIM and SD card from your device to see if they may be the cause of this behavior.

Let me know how it goes.

[AnaLauraF]

I tried to put the new software in my sony m5 and it doesnt work, when i do it again with my computer as is indicated in the official page it turn off and doesnt turn on again, i send my cellphone to a tecnic to fix it and doesnt work so they gave me another phone and now i have the same problem with this new one, it doesnt turn on and i tried to reset it but it doesnt work, please help i dont know if it is a problem with this model of sony or what because my cellphone was 100% of batery and it was conecting to my computer but it happened again and doesnt turn on, i need your help