Flash blinding the picture

[Mystalite]

Hi everyone,

It seems that I have a problem with my flash on my M4. It completely blinds my pictures making them look white. Moreover, if I want to activate my torch light, the flash doesn't work unless I press with my finger on the back of the phone on a delimited area. So I think it must be a faulty connection (and I guess this must be a hardware problem then...).

But I'm not sure about the former problem's origin and I hope you can help me figure it out.
Thank you in advance for your support and feedback.

[Uliwooly]

@Mystalite

Does your phone has a protective case, film, glass?

[Mystalite]

Yes I use a case, almost at all times.

[gofaadil]

check whether your phone case covers the camera flash and may reflect that to the camera. Check removing it and capture a photo meanwhile while you are holding your finger will sometimes cover the flash which leads your photo to be whitish

[Mystalite]

I of course already tried these options. And no matter how I do it, the flash is all over the picture every time... So I think I'm just going to send back my phone for repair, because it must be hardware.