topic Sound Problems On HD Channels in Other TVs

Sound Problems On HD Channels

Tottione — Tue, 22 Nov 2011 18:11:08 GMT

I have a Sony 40 inch EX503 TV there seems to be a problem when I switch it over to the HD channels, the sound cuts out and comes back on again in split seconds every now and again. On the normal channels everything is ok, it only does it on the hd channels. I have already put the TV back to factory settings and retuned it but it's still doing it. is there a fault with the TV? the picture is blob on! I have owned the TV for 18 months and for the first 12 months everything was fine, can anyone advise me thanks

Sound Problems On HD Channels

Bravia55HX — Tue, 22 Nov 2011 18:47:11 GMT

Hi,

have you updated the firmware lately?, i understand theres a fix for that.

Sound Problems On HD Channels

Testcard — Wed, 23 Nov 2011 14:05:46 GMT

Explanation for your problem here:

http://www.sony.co.uk/discussions/thread/140555?tstart=0

Sound Problems On HD Channels

Tottione — Wed, 23 Nov 2011 18:04:28 GMT

Hi thank you for posting, yep it sounds like the problem! how do I go about downloading this to my telly?

Sorry it's just that I'm not one of your up to date teckno's, if you can advise me what to do I will get my daughter to sort it. Thanks again 🙂

Sound Problems On HD Channels

Testcard — Wed, 23 Nov 2011 19:56:38 GMT

Hi Tottione

Updating isn't as complicated as it sounds! If your TV is connected to the internet, then the update should happen automatically. If you're not connected, then you have two options:

leave the set on standby overnight for a couple of days - this should prompt a firmware update, although it could take a few days as updates are only available on a scheduled basis

Follow the instructions in this link:

http://www.sony.co.uk/support/en/product/KDL-40EX503/downloads/FW_Bravia4107EUL

Essentially this method involves downloading a zipped file; unzipping it; copying the resulting folder to a

pendrive and connecting the pendrive to your TV via the USB port on the left hand side of the screen. The

firmware update should then install automatically if you follow the on-screen instructions.

Sound Problems On HD Channels

Tottione — Thu, 24 Nov 2011 19:37:04 GMT

Thank you Testcard, I will try it this weekend 😉

Sound Problems On HD Channels

Tottione — Fri, 25 Nov 2011 17:43:37 GMT

HELP!!!!!!!!!!!!!!!

I loaded the link on to a flash drive memory stick, after about 5 seconds the TV came up with a message that it detected a usb device and that's it, it done nothing else and the tv is still showing the programme 😞

Sound Problems On HD Channels

Testcard — Fri, 25 Nov 2011 17:48:46 GMT

OK, did you follow the instructions to the letter? Download the zipped folder on the download page? You need to click on the link towards the bottom of that page. Save the downloaded folder to where you can find it - for example to your desktop. Then you need to unzip the folder, and it's this second folder, in it's entirety, that you need to copy to your pen drive.

Sound Problems On HD Channels

Tottione — Fri, 25 Nov 2011 18:09:47 GMT

Hi Testcard glad your online mate, I done all that and all that it's coming up with is "usb conected please make sure that's inactive when disconecting" and that's it the tv carry's pn with the show!

Sound Problems On HD Channels

Testcard — Fri, 25 Nov 2011 18:19:51 GMT

Probably worth checking the version of the firmware that's already on your set. When you're watching TV, press the Options button on the remote, then scroll all the way down the list, past Speakers to System Information. Click on that, and you should see the software version. The latest version is

PKG4.107EUL-0108. What version do you have?

Sound Problems On HD Channels

Tottione — Fri, 25 Nov 2011 18:33:11 GMT

Thanks for coming back mate I just looked the number and it reads PKG1.117EUL-0103

Sound Problems On HD Channels

Testcard — Fri, 25 Nov 2011 18:41:09 GMT

Sounds like you do need the firmware update then. Did you check the size of the file you downloaded, before you unzipped it - was it 36.1MB in size? Did it unzip OK? Might be worth trying again with another pen drive if you have one. Make sure there's no other files or folders on it first. Did you copy the entire unzipped folder across to the pen drive, not just the contents? Was the unzipped folder called:

'sony_dtv0FA00A00A0A0_00020100'

Sound Problems On HD Channels

Tottione — Fri, 25 Nov 2011 19:09:43 GMT

Done it at last whoopee!!!!!!!!!!!

Everything is great including better picture, thank you Testcard I sure am glad I found this forum and you for helping me, your a star mate 😉

Sound Problems On HD Channels

Testcard — Fri, 25 Nov 2011 19:40:44 GMT

Glad the update worked and fixed the audio problem. Enjoy your new Bravia

Sound Problems On HD Channels

Tottione — Sat, 26 Nov 2011 08:41:51 GMT

Thank you again Testcard

Over the last 18 months from owning this supurb piece of kit about 4 or 5 times over this period the TV has kind of switched itself off or back to standby for a few seconds then back on again but with the green light on all the time? strange one I know but hopefully with the new update we put in last night maybe we have killed two birds with one stone!

Time will tell so here's hoping :smileygrin:

Sound Problems On HD Channels

Testcard — Sat, 26 Nov 2011 12:55:15 GMT

Afraid I can't help with the switching on/off issue, but it might be worth trying a search of the forum for others with a similar problem. There's a search box at the top of the home page of this forum. Otherwise fingers crossed that the firmware update has fixed this.

Re: Sound Problems On HD Channels

mipeter59 — Sat, 16 Nov 2013 21:24:49 GMT

Hi - I have Sony KDL-40HX803 and downloaded the firmware to fix the HD cut-out issue which certainly fixed the problem when the TV's speakers are in use. However, I have recently installed a Yamaha Surround Sound system via an HDMI cable and the same cut-out happens when using the 5.1 speakers - again just the HD channels. Anyone had the same problem ?

Re: Sound Problems On HD Channels

Anonymous — Sat, 16 Nov 2013 21:40:43 GMT

Hi there

Check and see if Yamaha has a firmware update?

Cheers

Re: Sound Problems On HD Channels

Looten-Duke — Wed, 20 Nov 2013 21:34:42 GMT

I have a similar problem with the KDL-W653A only that it is with both sound and picture and it will ONLY happen when watching any HD channel(s) using the built-in Freeview HD...

It happens within a few seconds/minutes of switching over to the HD channel(s), and it happens every time without fail. The screen will go black and the sound will cut out with a message in the bottom left saying 'No Signal'. It happens in a split second then it will come back on again...

I have had a few Firmware Updates, but the problem still remains...

Re: Sound Problems On HD Channels

Anonymous — Wed, 20 Nov 2013 21:48:35 GMT

@Looten-Duke wrote:

The screen will go black and the sound will cut out with a message in the bottom left saying 'No Signal'. It happens in a split second then it will come back on again...

Hi there

Ive quoted what you said, as thats the crucial part. When the screen goes blank, audio drops out, and displays "No Signal" - This is all due to reception problems with your aerial. To confirm this, monitor the Signal Strength and Signal Quality in the System Information area, under product support.

Cheers