topic Manual in Other TVs

Manual

1edgar — Wed, 26 Jan 2011 19:57:22 GMT

Is there a .pdf version of the iManual for my TV KDL-32EX403 which I could print? I am a pensioner and need a paper version to read while I change settings etc.

Manual

Blencogo — Wed, 26 Jan 2011 20:18:36 GMT

You can download the Operation Manual and the iManual here: -

http://support.sony-europe.com/tvhc/tv/lcd/lcd.aspx?site=odw_en_GB&m=KDL-32EX403

Manual

1edgar — Wed, 26 Jan 2011 22:36:10 GMT

It's useless for me because I want to print it as a book which I would then use fror reference, Also, my ancient Mac computer will not open compressed files.

Had I known there was no user manual I probably would not have bought this TV because much of it I will be unable to use.

How do I know what is available on it?

Manual

Catmambo — Wed, 26 Jan 2011 22:55:08 GMT

In your first post you asked for a .pdf file thus the link should take you straight through to the .pdf manual which you would be able to print out.

Your retailer may be able to assist as well.

Message was edited by: Catmambo

Manual

1edgar — Thu, 27 Jan 2011 22:26:44 GMT

I obviously did not make myself clear.

The downloadable .pdf manual available on the website is the same, brief, useless one which was enclosed as a short booklet with the TV. It just states that all information about all the TV's features are in the iManual which is available on the TV screen.

The downloadable iManual available on the same website also, from the file size, appears to be equally brief but I cannot open it because it is compressed as a zip file.

What I want is a full manual containing all the things which, at present, I can only access on the iManual on the TV screen. I want it in downloadable .pdf format so that I can print it.

Hope this makes it clear.

Does such a thing exist? It is not available on the website I was given as far as I can see. Some very large .pdf files are available in languages other than English. What are these?

Manual

jtonline.info — Thu, 27 Jan 2011 22:59:48 GMT

1edgar wrote:

..."The downloadable iManual available on the same website also, from the file size, appears to be equally brief but I cannot open it because it is compressed as a zip file.

What I want is a full manual containing all the things which, at present, I can only access on the iManual on the TV screen. I want it in downloadable .pdf format so that I can print it..."

The iManual isn't available as a PDF file, however in addition to the downloadable ZIP format which you are unable to open, you can view all the content that's in the TV version in a web browser and therefore print off any sections you want to refer to.

See: http://support.sony-europe.com/tvhc/imanual/imanual.aspx?site=odw_en_GB&m=KDL-32EX403

Manual

1edgar — Fri, 28 Jan 2011 19:43:24 GMT

Yes, my question has been answered but I am not satisfied with the answer

Thank you for the information.

Had I known that this was such a problem I would probably not have bought this TV and I will certainly not recommend it to anyone. People of my age are used to books and like to read them. We do not know enough about modern technology to know what to look up on the web, or how to do it. Information, when we do find and print it, comes on un-numbered, random pages which cannot be made into a coherent whole.

Think again Sony. Surely I am not alone in my extreme disappointment.

Manual

Kelantanese — Sat, 29 Jan 2011 13:50:41 GMT

My Dad, aged 72, bought a KDL32W5810. It came with only a basic manual. Of course he could watch TV. However without a comprehensive manual he was not able to put it to its full use. The imanual is not at all userfriendly. He does not use a pc to down load the online version. He contacted Sony asking for them to download and print a copy for him, citing his age. Their reply was that for ecological reasons they could not adhere to his request and suggested he aks a friend or relative to print him a copy. He had spent hunderds of pounds and this is the help he gets from Sony. Sony may claim to be environment friendly but definately not customer friendly. He was also redirected to another company who would print a copy for £17. Over the years he has purchased a number of Sony products. He was going to buy a Sony blue ray now he is getting a Panosonic. There are million in UK who do not have access to computers. Judging by the comments here there are many who are not servised by Sony.

And by the way do Sony read these comments and take note.

Manual

1edgar — Mon, 31 Jan 2011 11:39:02 GMT

Thank you for your reply. Sony ought to listen to us. I will not bother to pursue it any more other than to write directly to Sony as I see from your father's experience that I will just be wasting my time.

Perhaps a passing grandchild can come and explain it to us and write a few coherent notes (in understandable, jargon-free English) to help us out.

As for the environmental nonsense: If customers print what is available on the iMenu (assuming it can be accessed in the first place) it will be printed on one side of the paper, and so double the amount of paper used and we use our own ink and electricity. All they are doing is saving their money - not ours. Their given reason is just a smoke screen. Do they really think their customers are completely stupid? They are just contemptuous of us poor mugs who they have managed to con into buying their products - NEVER AGAIN!!! They will not get any no more of my hard-earned and hard-saved pension money.

If enough of us complain they may take notice, but I very much doubt it.

Manual

Meestar — Mon, 31 Jan 2011 22:26:04 GMT

Hi Catmambo,

If you read this forum, you will find a number of posts regarding the lack of manuals. Now these are just the people who bother to use this forum. For everyone on this forum that bothers to voice an opinion, there are many more that just decide not to purchase Sony next time (and tell their friends)

I read with interest your comment about "millions of manuals", but if you sell so many products you equally make a huge profit, so to say you can't create a manual because your products have been so sucsessful is just nonsense. If it is really that hard, how do Panasonic do it? because I can tell you, their TV's do include a proper manual.

Sony need to realise, that a customers next purchase decision, may well be influenced by the fact that they can't use all the functionality of their device as there is no manual.

I am looking to replace my old digital camera soon - I like the Sony nex-5, but also the Panasonic GF-2 - so which do you think I will eventually choose? (hmmm perhaps the penny pinching on the manual was not such a good idea after all)

Manual

Catmambo — Mon, 31 Jan 2011 23:27:27 GMT

Hi 1Edgar

Indeed, speaking on behalf of Sony, we absolutely do listen and monitor these forums for feedback and issue. Customer engagement is something we take very seriously.

All products ship with a printed guide of some kind and this guide is also available online. In the UK alone, we ship in excess of 1m televions per year and that number is multipled exponentially if you include other territories. So by utilising iMenu, quickstart guides and also making manuals available online we are doing away with the need to print and ship millions of supplementary booklets (just for TV's alone), the vast majority of which (our research has shown) never get used in the first place and simply get binned or recycled. At these kind of volumes, thats a lot of paper and an unsustainable waste of resources.

Warm regards.

Manual

seboyad — Tue, 01 Feb 2011 08:56:13 GMT

Hi,

I think the big advantage is that you can't lose the manual, and if Sony placed a detailed manual as an option in the i-manual AND provided a PDF link for those who wish to print it off it would actually the best solution, and way ahead of the competition.

I don't think we should be so hard on Sony on this issue as long as they listen and improve the feature. At least they have tried a new process, which I think could work very well if tweaked.

Edit: Hi Meestar, with regard to the camera choice. I don't take my manual with me when I'm out and about or on hols, but if a detailed one existed within the memory of the cam for reference I think that would actually be a very good idea.

Message was edited by: seboyad

Manual

1edgar — Tue, 01 Feb 2011 09:05:09 GMT

Hi Catmambo

I go back to my original point:

There is no downloadable full .pdf manual available online for the TV I have bought. Online there is only the iManual which I cannot access because I have an ancient computer.

What do you propose I do?

Can I return the TV as being 'not fit for purpose' because I cannot use it as shipped?

Manual

seboyad — Tue, 01 Feb 2011 09:49:13 GMT

Hi 1edgar,

Would this be of use to you:

http://esupport.sony.com/US/perl/model-documents.pl?mdl=KDL-32EX400&region_id=1

It's for the equivalent US Model so there will be a few differences. Hope it helps.

Manual

1edgar — Tue, 01 Feb 2011 10:21:05 GMT

Hi Seboyad,

Thanks for the link. That looks to be more or less what I am after. I wonder why there is no UK version available on the Sony website? Why did not 'Catambo' provide the link if he is the Sony rep monitoring the posts? It's beyond me!!

Thank you very much. I'm still going to write officially to Sony, though, because I'm not sure that our complaints on discussion forums are really taken seriously. (Actually, I've never been driven to post anything before, but this really made me mad after spending all that money!)

Thank you again.

Manual

Catmambo — Tue, 01 Feb 2011 14:35:43 GMT

Hi Edgar1

Seems to be a bit of confusion.

The link to the full manual and iManual was provided by Blencogo two posts down from your original post

http://support.sony-europe.com/tvhc/tv/lcd/lcd.aspx?site=odw_en_GB&m=KDL-32EX403

Which you can then click on the manual tab and select either

iManual

ftp://ftp.vaio-link.com/pub/manuals/consumer/imanual/az1_dvbt/3a-2/en.ZIP

Full Manual

http://pdf.crse.com/manuals/4174990131.pdf

Where you can either browse online the full manual or print it off yourself which I what I understood you were after..

Hope this helps

Thanks

Manual

1edgar — Tue, 01 Feb 2011 16:03:26 GMT

There is no confusion.

As I wrote previously......

The manuals you point out are the UK versions and are very brief, just telling me how to access the iManual on the TV. They are about 20 pages long and the same as the one which came in the box with the TV. In any case, I cannot open the iManual as it is compressed and I do not have the software to do it on my computer.

The one I have downloaded, destined for the US market, is a .pdf full manual listing and describing how to use all the TV's features and is 60 pages long. This is what I wanted right from the start, but preferably a UK version. I just hope the US TV is not too dis-similar

Hope this explains what I, and doubtless many others, want and need.

I have printed the US version (30 sheets of paper, ink, electricity and most of all, my time) and will post its compatibility later if I find many differences in the TV.

In any case, after all this, I doubt if I will ever buy another Sony product.