topic Re: Horrible Support by Sony.. in PCs & Accessories

Horrible Support by Sony..

xs2ahmed — Fri, 16 Mar 2007 17:06:06 GMT

Hi,
I posted a new case in e-support for my vaio laptop 4 days back, I had a new vaio VGN-F31H bought just a few months ago, some coke splashes went into my keyboard, and of course the immediate action should be to consult support. Since that time i havent received any reponse from them ? what kind of service are they providing. Why they charage so much for their laptops if they can not give timely support, there is no other contact email address where i can show my concern ! what is all this ? Is it a general norm of their e-support ? I am dissapointed,...could any one guide me on this..
Thanks

Ahmed

Re: Horrible Support by Sony..

Thalamus. — Fri, 16 Mar 2007 17:19:36 GMT

Hi Ahmed,

I have passed this onto Sony support, hopefully someone will look at your case..

Re: Horrible Support by Sony..

dewouhihi — Fri, 16 Mar 2007 17:21:57 GMT

Had a problem (defect dvdplayer)with my vaio ,

Just took the phone and called them.

U find the numbers on this site. problem solved in 2 weeks.
Thought it was a good service.

Grts
Dewouhihi

Re: Horrible Support by Sony..

xs2ahmed — Fri, 16 Mar 2007 17:31:48 GMT

Thanks thalamus,
i hope someone gives it some attention.

Re: Horrible Support by Sony..

Thalamus. — Fri, 16 Mar 2007 17:39:44 GMT

You're welcome Ahmed, let us know if you receive a reply please..

Edit: Hi Dewouhihi, welcome to Club Vaio..

Re: Horrible Support by Sony..

kee-lo_ — Sun, 18 Mar 2007 15:51:12 GMT

For now I would wipe the keyboard with a lint free cloth and a few drops of water. You don't want the sugar to corrode the VAIOs internals.

Re: Horrible Support by Sony..

xs2ahmed — Mon, 19 Mar 2007 10:02:29 GMT

HI Thalamus,
I thought to let you know on this, since there was a weekend in between so i expected no reply, now today is monday still no reply on this issue,
so i eventually called sony vaio, the call is with automatic response (UK number coz bought it from UK) asks for my vaio serial i put my serial into it and it says, we could not find a valid number ?....(I am sure about my serial and its already validated when I registered my vaio.)
no way to talk to any cumsotimer support person...???? directly on phone ?
This process is straining me,,,feels like a nightmare ? i cant think of if its so hard to access the support ...
please help me....

Re: Horrible Support by Sony..

xs2ahmed — Mon, 19 Mar 2007 10:05:22 GMT

Please for God's sake anyone ask them to look into it..

Re: Horrible Support by Sony..

xs2ahmed — Mon, 19 Mar 2007 10:12:29 GMT

here is my case ID 2384777 if u could communicate to themm...

Re: Horrible Support by Sony..

xs2ahmed — Mon, 19 Mar 2007 10:40:43 GMT

Thalamus can u give me the phone number of some support guy to shout at, ,...
i m really pissed of ,..

Re: Horrible Support by Sony..

dorothyallen — Mon, 19 Mar 2007 11:32:39 GMT

I totaly agree with you there....I bought a vgc-ra 2 years ago, the power pack blew up last friday and it's impossible to get the part from sony as they don't sell parts....i guess they expect me to buy a new pc no way

Re: Horrible Support by Sony..

lyapple — Mon, 19 Mar 2007 11:42:10 GMT

Thalamus can u give me the phone number of some support guy to shout at, ,...
i m really pissed of ,..

Hang in there xs2ahmed. I've just checked our link with support and they've promised one of theirVAIO-Link agents will get in touch with you today and they're also investigating the delay. Please give them until tomorrow but if you haven't heard by then get back to us.

Pandora.

Re: Horrible Support by Sony..

Thalamus. — Tue, 20 Mar 2007 16:01:27 GMT

Hang in there xs2ahmed. I've just checked our link with support and they've promised one of theirVAIO-Link agents will get in touch with you today and they're also investigating the delay. Please give them until tomorrow but if you haven't heard by then get back to us.

Pandora.

xs2ahmed, have you been contacted by Vaio-Support..?

Re: Horrible Support by Sony..

xs2ahmed — Tue, 20 Mar 2007 20:19:00 GMT

Today i received this,
Thank you for contacting us. Unfortunately sir, liquid spillage is not covered by our warranty. Therefore the only thing that I can recommend is that you thoroughly clean the keys with a lint free cloth. You can have the unit sent in for repair but it would be chargable. The minimum fee would be £143 and that would cover having your keyboard replaced.

i have asked him, that i want to give my laptop for repair , how to proceed ?
i am waiting for their next reply , again i am not sure how long they take..
some people have told me that they fix the laptops in belgium and some times it takes too long ? what do you say on this..
I am a computer science student, i cant afford it if they take like months ? what do you guys suggest.

Re: Horrible Support by Sony..

kee-lo_ — Tue, 20 Mar 2007 20:38:13 GMT

Hi

If you call them in the morning and arrange a pickup they'll send DHL to pick it up, fix it and return it hopefully within 7 working days.

Re: Horrible Support by Sony..

Thalamus. — Wed, 21 Mar 2007 13:35:48 GMT

I'm glad Vaio-Link support have been in contact with you..

I wouldn't have expected your warranty to cover accidental damage, I hope your laptop gets a speedy repair..

Re: Horrible Support by Sony..

venks — Wed, 21 Mar 2007 18:06:12 GMT

Sony support in UK is really Horrible..

I am quiet surprised to see such a pathatic service from SONY..

Good Luck with urs !!

venks

Re: Horrible Support by Sony..

pariope41 — Wed, 21 Mar 2007 19:57:27 GMT

Support....is InSupport....Ko Support

Re: Horrible Support by Sony..

lyapple — Wed, 21 Mar 2007 20:02:43 GMT

Support....is InSupport....Ko Support

Re: Horrible Support by Sony..

kee-lo_ — Thu, 22 Mar 2007 12:09:53 GMT

I didn't understand that either.