topic Re: AV Mode Won't Work Properly in PCs & Accessories

AV Mode Won't Work Properly

ringy2 — Sat, 27 Oct 2007 20:02:07 GMT

Just purchased a VGN-TZ21WN/B which is just what I wanted. But I have a problem:
When the machine is off, I press the AV Mode button to play a CD/DVD etc., and all I get is the five icons on the screen for about five sconds, then they disappear. No amount of key pressing changes anything - According to the InstantON manual the left/right arrows should select the media I wish to access, but this does nothing.

The search facility on this forum always returns empty results, so I have had to resort to posting. I hope someone has a solution!

Cheers!

Re: AV Mode Won't Work Properly

Blencogo — Sat, 27 Oct 2007 20:44:32 GMT

Hi ringy2 and welcome.

I don't know if it fixes the problem but have you installed the InterVideo InstantON Update 1.0.1 available for download from here: -

http://support.vaio.sony.co.uk/downloads/updates/updates.asp?site=voe_en_GB_cons&c=0&s=VGN-TZ&m=2835

Re: AV Mode Won't Work Properly

ringy2 — Sun, 28 Oct 2007 17:05:42 GMT

Thanks Blencogo!

Problem is that I've already attempted to install this update. However, I have no way of checkng if it has been applied - the "modify" process was over very quickly, so I suspect that something hasn't worked!?!? The same happened with the VAIO Smart Network Update 1.0.01.05210, but I am still running version 1.0.00.05150 :smileythinking:

Are there permissions that need to be adjusted (but it didn't give and error?)?
Is there any way to see what verson of InstantON I am running?

Looking forward to your reply

Cheers!

Re: AV Mode Won't Work Properly

Blencogo — Sun, 28 Oct 2007 17:45:15 GMT

Hi ringy2,

If you go to Vaio Update (type this into the search bar on the start menu) does it say you have updates available to download?

Try clicking on 'recently installed updates' - do either of these two appear in the installed list?

Come back with the answer as this sounds like something I will need to report to Sony as a fault.

Re: AV Mode Won't Work Properly

ringy2 — Sun, 28 Oct 2007 20:08:51 GMT

Hi Blencogo,

OK, I run Vaio Update, and click "Go to Vaio Web Support" where I see that no auto updates are available, only a WWAN update (which incidentally may allow me to use a non T-Mobile SIM in my notebook - see this thread ).

Clicking "Update Now" does nothing, not even the WWAN update gets downloaded to my C:\Updates folder.

The recently installed updtes list just has "BIOS Update (1.04 MB)".

Errmmmm....any use?

P.S. If it helps, I have restored my PC this week (removal of Office 2007 was a mare), and have partitioned the hard-drive and assigned all my personal documents to the 😧 volume. Just in case thismay have cause an issue...?

Re: AV Mode Won't Work Properly

Blencogo — Sun, 28 Oct 2007 23:02:47 GMT

I'll ask Sony if they have any thoughts!!

Re: AV Mode Won't Work Properly

ringy2 — Mon, 29 Oct 2007 09:54:53 GMT

Thanks
I will be clling Tech Support today as well....

Re: AV Mode Won't Work Properly

Blencogo — Mon, 29 Oct 2007 10:19:09 GMT

Hi ringy2,

Sony are looking into this for you. Can you check the following: -

C:\Program Files\Sony\Network Utility\version.txt

What version is shown in that file? It is possible that this has already updated.

Is there a similar file for the Instant On Utility? This update is to fix the symptoms you have of the Instant On screen disappearing after a few seconds. Is there a version.txt file giving the installed version?

Also, Sony would find it useful if you could post a screenshot of the screen with the "already installed updates" on the VAIO Update screen?

Sony Vaio-Link Support have also answered your Vodaphone query: -

For the WWAN query, we can advise him to get in touch with Vodafone. The WWAN module is not locked to a certain provider, but the preinstalled connection manager is. If the customer wishes to use another operator, he can uninstall the T-Mobile software, and he can get in touch with his own operator and request a Vista - and module - compatible connection manager.

Re: AV Mode Won't Work Properly

ringy2 — Mon, 29 Oct 2007 23:26:39 GMT

OK....

C:\Program Files\Sony\Network Utility\version.txt: Version 1.0.00.05180

All I could find in the sony folder was this that closely related to AV Mode:
C:\Program Files\Sony\VAIO AV Mode Launcher\version.txt: Version 1.1.00.04110

Is this right? There's no folder that looks like InstantON....

I have attached the screenshot as requested.

Thanks for the help with the WWAN - Vodafone couldn't/wouldn'thelp, but I found a solution - install the Option WWAN facility from XP and it works a treat

Looking forward to getting my Vaio fully functioning

Re: AV Mode Won't Work Properly

Blencogo — Mon, 29 Oct 2007 23:36:37 GMT

It doesn't look like either of the two Updates have installed correctly.

I have passed the info on to Sony Support.

Re: AV Mode Won't Work Properly

ythomas — Wed, 31 Oct 2007 22:36:01 GMT

Hello Blencogo and Ringy
It appears that I have the same problem with VGN-TZ11XN.
When launching AV Mode, computer off, it turns down after 5seconds.
Same thing occurs when launching the VAIO AV mode launcher under Windows, application turns off after 5 seconds.
I was wondering if this did not begin with the last update of the InstantOn software.
I hope to get good news about this problem.

Re: AV Mode Won't Work Properly

ringy2 — Mon, 05 Nov 2007 13:03:32 GMT

Well...having just done a full System Recovery I now have InstantON working as it should

I am in the process of installing various applications and all is well so far. However, the one thing that is bothering me is that previously, I partioned the hard drive to create a D:Data drive to keep C: drive free of stuff (not an uncommon practice I understand). Would this have screwed-up InstantON and/or Vaio Update?

I can confirm that I have not yet run Vaio Update, so the InstantON app is still the original, not updated version...

ythomas, have you partitioned your hard drive at all?

Re: AV Mode Won't Work Properly

ythomas — Mon, 05 Nov 2007 21:18:03 GMT

Ringy2, your answer is fully in line with my problem.
I have recently done a full system recovery (1 week ago) BUT:
- I partioned the hard drive ...
- I ran the Vaio update

I have the same question than you concerning these 2 points.
Is there a way to come back to previous version of Instant On, and is there a known problem with the last version?

Blencogo, do you have any idea or info from the support?