topic Re: New computer blocked in PCs & Accessories https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317212#M24787 <HTML><HEAD></HEAD><BODY><P>Hello Rich,</P><P></P><P>It seems to have worked.&nbsp; Just wanted to thank you.</P><P></P><P>Cheers</P><P></P><P>Carole</P></BODY></HTML> Tue, 24 Apr 2012 18:57:03 GMT caroleclarke58 2012-04-24T18:57:03Z New computer blocked https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317208#M24783 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P>I've purchased a Vaio notebook today and set up, went onto streaming for Barca footy match when a message came up, computer is blocked and the metropolitan police are asking for £100 because apparently i've visited an illegal site.&nbsp; I haven't.&nbsp; Can anyone help please?</P></BODY></HTML> Sat, 21 Apr 2012 19:29:55 GMT https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317208#M24783 caroleclarke58 2012-04-21T19:29:55Z New computer blocked https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317209#M24784 <HTML><HEAD></HEAD><BODY><P>Hi caroleclarke58,</P><P></P><P>It is a malware scam. Have a look at the following link.</P><P></P><P><SPAN> </SPAN><A class="jive-link-external-small" href="http://nakedsecurity.sophos.com/2012/02/13/metropolitan-police-malware-warning/">http://nakedsecurity.sophos.com/2012/02/13/metropolitan-police-malware-warning/</A></P><P></P><P>Rich</P></BODY></HTML> Sat, 21 Apr 2012 20:04:53 GMT https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317209#M24784 rich912 2012-04-21T20:04:53Z Re: New computer blocked https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317210#M24785 <HTML><HEAD></HEAD><BODY><P>Hello Rich,</P><P></P><P>Thank you ever so much for your reply.&nbsp; I was wondering if you know how I can get rid of this 'malware' scam, I can't use the laptop and it's brand new.</P><P></P><P>Carole</P></BODY></HTML> Sun, 22 Apr 2012 16:20:29 GMT https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317210#M24785 caroleclarke58 2012-04-22T16:20:29Z Re: New computer blocked https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317211#M24786 <HTML><HEAD></HEAD><BODY><P class="MsoNormal"><SPAN style="font-size: 12pt; line-height: 115%; font-family: " arial="">Hi Carole,</SPAN></P><P></P><P class="MsoNormal"><SPAN style="font-size: 12pt; line-height: 115%; font-family: " arial="">There are some suggestions towards the bottom of the page of that link, but I have no idea whether they will work.</SPAN></P><P></P><P class="MsoNormal"><SPAN style="font-size: 12pt; line-height: 115%; font-family: " arial="">One sure way is to return your notebook to factory settings using the recovery partition on the hard drive. To access the recovery utility tap F10 at boot. You will lose any personal data and third party programs but as the computer is new this should not be too much of a problem. </SPAN></P><P></P><P class="MsoNormal"><SPAN style="font-size: 12pt; line-height: 115%; font-family: " arial="">Once restored and working create your recovery disks!</SPAN></P><P></P><P class="MsoNormal"><SPAN style="font-size: 12pt; line-height: 115%; font-family: " arial="">Rich</SPAN></P></BODY></HTML> Sun, 22 Apr 2012 17:25:21 GMT https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317211#M24786 rich912 2012-04-22T17:25:21Z Re: New computer blocked https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317212#M24787 <HTML><HEAD></HEAD><BODY><P>Hello Rich,</P><P></P><P>It seems to have worked.&nbsp; Just wanted to thank you.</P><P></P><P>Cheers</P><P></P><P>Carole</P></BODY></HTML> Tue, 24 Apr 2012 18:57:03 GMT https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317212#M24787 caroleclarke58 2012-04-24T18:57:03Z Re: New computer blocked https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317213#M24788 <HTML><HEAD></HEAD><BODY><P>You're very welcome Carole&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /></P><P></P><P>Did you follow suggestions in the link or restore to factory settings?</P><P></P><P>Rich </P></BODY></HTML> Tue, 24 Apr 2012 20:09:31 GMT https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317213#M24788 rich912 2012-04-24T20:09:31Z Re: New computer blocked https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317214#M24789 <HTML><HEAD></HEAD><BODY><P>Hello Rich,</P><P></P><P>Restored to factory settings then back up discs.</P><P></P><P>Cheers</P><P></P><P>Carole </P></BODY></HTML> Wed, 25 Apr 2012 09:28:44 GMT https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317214#M24789 caroleclarke58 2012-04-25T09:28:44Z Re: New computer blocked https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317215#M24790 <HTML><HEAD></HEAD><BODY><P>Nicely done. Always keep in mind that reloading the OS will delete your files. Make sure you have everything backed up monthly. <IMG alt="https://imagicon.info/cat/12-13/vmware_happy.gif" class="jive-image" src="https://ip2.i.lithium.com/a09ce7ea05b72bb55e0e753ceffeae8f8960cbd8/68747470733a2f2f696d616769636f6e2e696e666f2f6361742f31322d31332f766d776172655f68617070792e676966" /></P></BODY></HTML> Wed, 25 Apr 2012 14:03:30 GMT https://community.sony.com.mk/t5/pcs-accessories/new-computer-blocked/m-p/317215#M24790 gugabackhand 2012-04-25T14:03:30Z