topic Black screen with green dots! in PCs & Accessories

Black screen with green dots!

amedrage — Sun, 18 Sep 2011 09:15:48 GMT

HELP! My Laptop VGN-FZ31Z was running fine, now it has a black screen with green dots all over it. I'm sure it is an expensive repair - any ideas?

Black screen with green dots!

rich912 — Sun, 18 Sep 2011 09:22:38 GMT

Hi amedrage,

You may very well have a faulty NVIDIA chip. If so this will be repaired free of charge within the first four years of purchase.

Have a look here:

http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=53420&l=en_GB&m=VGN-FZ31Z

Rich

Black screen with green dots!

pctech33 — Sun, 15 Apr 2012 11:14:22 GMT

Hi,

You should determine the exact component that is causing the issue of a black screen. For this, restart the computer first in Safe Mode. Before troubleshooting, first take a backup of all the system files. Then determine which component is causing the problem. Find the extent of the damage caused by this problem. Then measures should be adopted to solve the issue. If the issue cannot be solved by you alone, then Sony customer care should be contacted.

http://forums.cnet.com/7726-19681_102-5188835.html

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