topic Re: Vaio - so disappointed in PCs & Accessories

Vaio - so disappointed

oeurf69 — Tue, 22 May 2012 21:47:21 GMT

Purchased a new Vaio 2 weeks ago. Optical drive suddenly failed to read any CD's or DVD's. Sony Centre have said I need to arrange to have the Vaio returned to Sony to see what the problem is! No offer of replacement until its been sent back! Two weeks! Ridiculous!

Re: Vaio - so disappointed

Blencogo — Tue, 22 May 2012 21:52:26 GMT

Hi oeurf69 and welcome.

Sorry to hear about your Vaio's problem.

Can you please just check one thing to see if there is a simple solution? Go to Device Manager and see if there is a yellow error icon against your CD/DVD-ROM drive. If yes, double-click on it and let us know if there is an Error Code.

Worth checking before you send it off for assessment!

Re: Vaio - so disappointed

oeurf69 — Tue, 22 May 2012 22:08:32 GMT

Hi Blencogo

No there is no error icon against the CD drive. According to the healthcheck the optical drive is operating properly...but obviously it isn't as it won't play anything

Re: Vaio - so disappointed

Blencogo — Tue, 22 May 2012 22:16:38 GMT

That's a pity - no quick fix then. Worth a try though.

Let us know how you get on.

Re: Vaio - so disappointed

gugabackhand — Tue, 22 May 2012 23:38:48 GMT

This rarely happens. But I think they pay for the two way shipping here.