USB-IF xHCI USB Host controller - error 31

jad222 — Sun, 03 Feb 2013 15:37:00 GMT

I m trying to find some support for my Sony VAIO Duo 11, 1.7 processor, 8GB ram which I purchased before Christmas. The model number on the back doesn't exist anywhere but the associated model seems to be SVD1121C5EB.

After setting up all the software I wanted to use (MS Office 2010, Quicken, Adobe Photoshop & Premiere Elements etc) I started to have some problems, blue screens etc. I therefore reset the PC to factory settings and although the unit seemed to be functioning well - just a few script errors I found an error in device manager against the USB Hub USB-IF xHCI USB Host controller saying that Windows cannot load the drivers required for this device (code 31).

I contacted Sony support who say I should return it to them for repair, however this seems a complicated process when you work fulltime, I wouldn't want to ask my neighbour to pack it for me plus the terms & conditions seem heavily weighted in Sony's favour that they can say it was something I've done rather than a fault with the hardware.

As despite the error the machine is working well including USB devices, I am reluctant to return it, does anyone have any advice?

Thanks

Julie

Re: USB-IF xHCI USB Host controller - error 31

topGosu — Tue, 12 Feb 2013 20:20:34 GMT

The same problem...

Re: USB-IF xHCI USB Host controller - error 31

tomas1913 — Tue, 12 Feb 2013 20:39:51 GMT

Same problem

Re: USB-IF xHCI USB Host controller - error 31

jad222 — Wed, 13 Feb 2013 07:51:41 GMT

I have now resolved the Usb controller code31 issue by going to the Intel site and using their update routine to find updated drivers. Only have my phone at work, will add links later tonight.

Julie

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USB-IF xHCI USB Host controller - error 31

Re: USB-IF xHCI USB Host controller - error 31

Re: USB-IF xHCI USB Host controller - error 31

Re: USB-IF xHCI USB Host controller - error 31