topic Please help me! in PCs & Accessories https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/340039#M13236 <HTML><HEAD></HEAD><BODY><P _mce_style="" style=";">Hi all,<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Aussie here....joining discussion<BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Here is my current story.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Running Z228GG...imported from Hong Kong<BR type="_moz" /></P><P _mce_style="" style=";">Stock with Windows 7 Pro....under warranty for 2 more months as got it with 12 + bonus 3 month warranty.<BR type="_moz" /></P><P _mce_style="" style=";">Had deleted finger print scanner and the bloat ware ie. Nortons<BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">All updates only via Vaio Care even if that ment I received them 3 months after release on Sony Asia website.<BR /></P><P _mce_style="" style=";">Had Vaio Care 7.0 running no issues.<BR type="_moz" /></P><P _mce_style="" style=";">Updated to Vaio 7.3 no issues and noted the new lay out......pay for extra thought grrrr<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Completed other updates suggested.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Then suddenly got Vaio Shell Stopped working message around 20th+ January 2013.<BR type="_moz" /></P><P _mce_style="" style=";">Searched and went to Sony Asia website.<BR type="_moz" /></P><P _mce_style="" style=";">Attempted update to Vaio 8.1 via direct download and installing. It got to half way installing then said cannot and stopped.<BR type="_moz" /></P><P _mce_style="" style=";">At the time I did a AVG free virus scan and it did find one file that it killed\repaired not related to sony I believe.<BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Rang Sony Support Australia for help and got gate keeper who had no idea and then on checking said system restore point use. 3-5 day wait for tech support to return call. Email also sent.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Attempted Restore back to 17th Jan and this resulted in two issues present....now the VC Systmtray error appears as well as Vaioshell.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Went back to the 7th Jan and that resulted in the two errors and stopped access to google chrome starting up. It also moved Vaio Care back to 7.0</P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">I then went back to 10 minutes before on the 31 Jan thinking this would not affect my last reatore point of the 1st Jan. WRONG! I have since noted all restore points have been set to 31st Jan : <SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" id="mce_2_start" style="overflow:hidden;">(</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">Even though I went back to 10minutes before commencing retore point it fixed the Google chrome issue, but</SPAN> <SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">Vaio care was still on 7.0?</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">I then deleted Vaio Update and reinstalled original file as on Sony Asia drivers\programs.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">It installed and austomatically updated to the latest update.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">I noted that no original Vaio Care driver\program on Sony Asia site, just updates.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">The messages appear every 2 minutes exactly.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">I then attempted to direct install 7.3 Vaio Care update, which resulted in it commencing, but then vanishing</SPAN></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">from screen with no result.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">I rang Sony support 7 days after no resposnse and initially informed that tech have issue and will get back.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">I pushed for a support guy and this is where I began educating them and fearing the worst at this point.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">They directed me to Sony Asia site and discovered for themselves, what I had told them, no Vaio Care driver/program.<BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">They suggested restore, which revealed that the Vaio Update reinstall had wiped all my previous</SPAN><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">restore points.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">They then said that this is less than 5% in all Vaio computer issue around the world. Don't know cause and</SPAN></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">that the only option is a full system recovery from backup disks and then complete all updates to latest.</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Were unable to answer what happens if the problem occurs again.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">I asked about uninstalling Vaio Care and informed that problem may still persist.<BR type="_moz" /></P><P _mce_style="" style=";">Informed no driver or program on website because Vaio Care is meshed\intergrated into Windows 7.<BR type="_moz" /></P><P _mce_style="" style=";">Blue function keys may stop working if uninstalled....I need screen brightness and volume to work on the road!<BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">I have now discovered that about 3 minutes after startup the VCsystemtray error appears and gives me the option to minimise! I minimise and use computer without interruption. Yes it sits in the task bar on bottom left and right side of tray, but no more popups or Vaioshell and the custermize window does not fillup with computer pictures.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">I attempted in Msconfig to stop it by disabling VCsystm...no change to errors.</P><P _mce_style="" style=";">I looked in Windows Task manager and see Vcsystemtray runnning using 626K of memory.</P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">I have reviewed most posts on google and this seems the best thread to confirm its a wide spread issue.</P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Is this a warranty issue and could I pursue a NEW VAIO Z series installed with Windows 8</P><P _mce_style="" style=";">Reading up the Windows 8 not fully compatinble with all features of Z serires though : <SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" id="mce_13_start" style="overflow:hidden;"></SPAN>( <SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" id="mce_14_start" style="overflow:hidden;"></SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">(on a side note the length of this post resulted in the space between sentences being compressed....had to</SPAN></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">press enter all the time to create space?</SPAN> <SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">No copy/paste?)</SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;">Any bettter/newer knowledge or suggestions than Sony have please respond!<BR /></SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;"><BR /></SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;"><BR /></SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;"><BR /></SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><SPAN _mce_style="overflow:hidden;line-height:0px" _mce_type="bookmark" style="overflow:hidden;"><BR /></SPAN></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Message was edited by: PLANTONE</P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Message was edited by: PLANTONE</P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Message was edited by: PLANTONE</P><P _mce_style="" style=";"><BR /></P><P style=";"><BR /></P><P style=";">Message was edited by: PLANTONE</P><P style=";"><BR /></P><P></P><P>Message was edited by: PLANTONE</P><P></P></BODY></HTML> Sat, 09 Feb 2013 22:31:11 GMT PLANTONE 2013-02-09T22:31:11Z Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339930#M13171 <HTML><HEAD></HEAD><BODY><P>Hey there realy need some help i'm not to computer savy and brought an s series 15" laptop. I have the assist button which i though would be a good idea as i know very little about computers. How ever.... everytime i press this button it brings up the menu on the right hand side of the screen and the rest of the screen goes black, and a message comes up and tells me vaio shell has stoped working and windows is looking for a solution to the problem, but it never comes up with one. If i go through the menu and open vaio shell without pressing the assisit button it still tells me the same thing. If anyone has any advice on the matter it would be much appreciated. Thanks </P></BODY></HTML> Tue, 03 Jul 2012 21:39:07 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339930#M13171 sidney777 2012-07-03T21:39:07Z Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339931#M13172 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">Hi sidney777,</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">There is a Vaio Care update for some models but without knowing your exact model number I can’t provide a link.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;"><STRONG>What does it fix? </STRONG></SPAN><BR /><SPAN style="font-size: 12pt;">When booting Windows or launching VAIO Care, an error dialog may show which blocks VAIO Care usage.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">If you hover your pointer over the support tab at the top of this page, select ‘Online Support' and then enter your model number you will hopefully find this update.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Rich</SPAN></P></BODY></HTML> Mon, 02 Jul 2012 15:07:35 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339931#M13172 rich912 2012-07-02T15:07:35Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339932#M13173 <HTML><HEAD></HEAD><BODY><P>Hey Rich thanks for the advice but im afraid it still hasn't cured the problem i downloaded this <A class="loading" href="http://www.sony.co.uk/support/en/product/VPCSE1L1E_S/downloads/EP0000261054_6055">http://www.sony.co.uk/support/en/product/VPCSE1L1E_S/downloads/EP0000261054_6055</A></P><P>My laptop model is VPCSE1L1E so i think i got the right one, But after downloading and installing it i restarted my computer and pressed the assist button vaio care asked me to accept the license agreement which i did and then the program started up, But after a few seconds it said vaio shell has stoped working again and closed the prgram any more advice or shall i throw it against the wall : )</P><P></P><P>Simon</P></BODY></HTML> Tue, 03 Jul 2012 15:41:02 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339932#M13173 sidney777 2012-07-03T15:41:02Z Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339933#M13174 <HTML><HEAD></HEAD><BODY><P>Hi Simon,</P><P></P><P>The problem with Vaio Shell is known to Sony and there is a fix for some models that requires an upgrade to two modules, unfortunately these do not seems to be available for the VPCSE1L1E so I'm not sure whether this applies to your model.</P><P></P><P>We will try to get further guidance from Support - stay tuned...</P><P></P><P>Rich </P></BODY></HTML> Tue, 03 Jul 2012 21:18:04 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339933#M13174 rich912 2012-07-03T21:18:04Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339935#M13175 <HTML><HEAD></HEAD><BODY><P>Hi Simon,</P><P></P><P>Can you please try uninstalling Vaio Care from Control Panel and then install the original version?</P><P></P><P><SPAN> </SPAN><A class="jive-link-external-small" href="http://www.sony.co.uk/support/en/product/VPCSE1L1E_S/downloads/SOAVCA_00255379_0042_5922">http://www.sony.co.uk/support/en/product/VPCSE1L1E_S/downloads/SOAVCA_00255379_0042_5922</A><SPAN> </SPAN></P><P></P><P>Then install the update.</P><P></P><P><SPAN> </SPAN><A class="jive-link-external-small" href="http://www.sony.co.uk/support/en/product/VPCSE1L1E_S/downloads/EP0000261054_6055">http://www.sony.co.uk/support/en/product/VPCSE1L1E_S/downloads/EP0000261054_6055</A></P><P></P><P>Please let us know whether this corrects the problem.</P><P></P><P>Rich</P></BODY></HTML> Fri, 06 Jul 2012 16:08:22 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339935#M13175 rich912 2012-07-06T16:08:22Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339936#M13176 <HTML><HEAD></HEAD><BODY><P>Hello Rich sorry for the late reply, i've been working nights. I've uninstalled the care from the control pannel but i cant download the two things you have asked me to download at the miniute because it keeps telling me the page is unavalible, However i will try a little later on thought i'd just tell you where im up to, But thanks for the help and ill keep you posted as soon as i can get to the page and we'll see if it fixs the problem.</P><P></P><P>Fingers crossed </P><P></P><P>Simon</P></BODY></HTML> Sun, 08 Jul 2012 15:52:05 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339936#M13176 sidney777 2012-07-08T15:52:05Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339938#M13177 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">Hi Simon,</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">As of this morning both links seem to be available...</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Rich</SPAN></P></BODY></HTML> Mon, 09 Jul 2012 09:57:06 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339938#M13177 rich912 2012-07-09T09:57:06Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339939#M13178 <HTML><HEAD></HEAD><BODY><P>Hello rich thanks very much for all your help, The problem i'm pleased to say has been solved. I did as you said and unistalled the vaio care and installed both your links. Just to let you the two links you gave me arent currently working you can go to the pages but when you click on the terms and condictions and accept them and click download it say internet explorer can not show this page. I have tried both at home and at work and had the same problem. </P><P></P><P>To download the two things you asked my friend at work, went to the canadian site and downloaded them both from there on to a memory stick and then put them both on my computer, which is now working fine.</P><P></P><P>Thanks very muh for all your help </P><P></P><P>Simon </P></BODY></HTML> Tue, 10 Jul 2012 08:55:08 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339939#M13178 sidney777 2012-07-10T08:55:08Z Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339940#M13179 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">Hi Simon,</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">I’m pleased to hear the problem is resolved.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Not sure why the UK links aren’t working but will pass this info on to Support.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Rich</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Just tested the download for both links using Firefox and both are working fine - you may have a firewall problem...<BR /></SPAN></P><P></P><P>Message was edited by: rich912</P><P></P></BODY></HTML> Tue, 10 Jul 2012 09:29:27 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339940#M13179 rich912 2012-07-10T09:29:27Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339941#M13180 <HTML><HEAD></HEAD><BODY><P>Hi Rich,</P><P></P><P>Sorry to bother you but I am experiencing the same problem as the above poster.</P><P></P><P>Today I bought the Sony Vaio SVE1511K1ESI and whenever I press the assist button I get that the VaioShell is experiencing a problem and that it must close.</P><P></P><P>I have typed the model number into the support site, however there doesn't appear to be a download for Vaio Care for this model? </P><P></P><P>Do you know if this is correct? And if so, is there any other way I can resolve this problem so I can use my laptop to the full?</P><P></P><P>Thanks,</P><P>Nathan.</P></BODY></HTML> Wed, 11 Jul 2012 22:53:13 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339941#M13180 Nathan_C 2012-07-11T22:53:13Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339942#M13181 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">Hi Nathan,</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Can you try uninstalling Vaio Care from Control panel and then re-install the original version.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;"> <A class="jive-link-external-small" href="http://www.sony.co.uk/support/en/product/SVE1511K1ESI/downloads/SOAVCA-00265887-0042_6240">http://www.sony.co.uk/support/en/product/SVE1511K1ESI/downloads/SOAVCA-00265887-0042_6240</A></SPAN></P><P></P><P><SPAN style="font-size: 12pt;">If this doesn’t solve the problem we will see whether Support can point us in the direction of an update.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Rich</SPAN></P></BODY></HTML> Thu, 12 Jul 2012 06:35:11 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339942#M13181 rich912 2012-07-12T06:35:11Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339943#M13182 <HTML><HEAD></HEAD><BODY><P>Thanks for that Rich,</P><P></P><P>seems as though thats done the trick. Doesn't come up with any errors and I've been able to run updates through the Vaio Care options. </P><P></P><P>Thanks for your help!</P></BODY></HTML> Fri, 13 Jul 2012 20:44:08 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339943#M13182 Nathan_C 2012-07-13T20:44:08Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339944#M13183 <HTML><HEAD></HEAD><BODY><P>You're welcome Nathan:smileyhappy:</P></BODY></HTML> Fri, 13 Jul 2012 20:49:21 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339944#M13183 rich912 2012-07-13T20:49:21Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339945#M13184 <HTML><HEAD></HEAD><BODY><P>I'm so sorry that I'm bothering you with this same case. I bought SVE14A1S1E on last week and when I opened sony vaio care first time it worked quite good (but slowly). Everytime after that when I have tried to open vaio care it opens it and then says immediately vaioshell has stopped working. I uninstalled vaio care from control panel and then I downloaded it from here again <A class="loading" href="http://www.sony.fi/support/fi/product/SVE14A1S1EW/downloads/SOAVCA-00265887-0042_6240" title="http://www.sony.fi/support/fi/product/SVE14A1S1EW/downloads/SOAVCA-00265887-0042_6240">http://www.sony.fi/support/fi/product/SVE14A1S1EW/downloads/SOAVCA-00265887-0042_6240</A> and it didn't solve my problem. </P><P></P><P>What should I do? Do I have to first install all drivers, sony shared library, hotkey utilities, vaio location utility etc? Is there finnish help available because I can't understand now what you mean by installing all drivers (which drivers?)..&nbsp; From where can I install those things if required? Or can you just explain those well?</P></BODY></HTML> Mon, 16 Jul 2012 20:12:52 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339945#M13184 aninna 2012-07-16T20:12:52Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339947#M13185 <HTML><HEAD></HEAD><BODY><P>Hi aninna,</P><P></P><P>As you have already tried uninstalling and reinstalling Vaio Care and this has not solved the problem a request has been made for further assistance from Support.</P><P></P><P>We will let you know as and when we hear back from them, hopefully with further advice...</P><P></P><P>Rich</P></BODY></HTML> Mon, 16 Jul 2012 20:23:39 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339947#M13185 rich912 2012-07-16T20:23:39Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339948#M13186 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">Hi aninna,</SPAN><BR /><SPAN style="font-size: 12pt;">Can you please try installing the latest update for.NET Framework?</SPAN><BR /><SPAN style="font-size: 12pt;"><A class="jive-link-external-small" href="http://msdn.microsoft.com/en-us/netframework/aa569263.aspx">http://msdn.microsoft.com/en-us/netframework/aa569263.aspx</A><SPAN>&nbsp; OR&nbsp; </SPAN><A class="jive-link-external-small" href="http://www.microsoft.com/en-us/download/details.aspx?id=17851">http://www.microsoft.com/en-us/download/details.aspx?id=17851</A></SPAN><BR /><SPAN style="font-size: 12pt;">Please let us know whether this resolves the issue.</SPAN><BR /><SPAN style="font-size: 12pt;">Rich</SPAN></P></BODY></HTML> Tue, 17 Jul 2012 09:51:43 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339948#M13186 rich912 2012-07-17T09:51:43Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339950#M13187 <HTML><HEAD></HEAD><BODY><P>Thank you for the help, I updated my .NET Framework from the link and after that I restarted the computer but unfortunately it didn't solve the problem.</P></BODY></HTML> Wed, 18 Jul 2012 20:35:26 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339950#M13187 aninna 2012-07-18T20:35:26Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339951#M13188 <HTML><HEAD></HEAD><BODY><P>Thanks for the update aninna. I will report this back to Support and come back to you...</P><P></P><P>Rich </P></BODY></HTML> Wed, 18 Jul 2012 20:40:18 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339951#M13188 rich912 2012-07-18T20:40:18Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339953#M13189 <HTML><HEAD></HEAD><BODY><P>Hi Rich,</P><P></P><P>I also have the same issue.I bought a SVE14A1S1EW last week as soon as I open Vaio Care I get the error. VaioShell has stopped working. </P><P></P><P>Just hoping that you get more input from Support :smileyhappy:.</P><P></P><P>/tina</P></BODY></HTML> Thu, 19 Jul 2012 16:17:00 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339953#M13189 TinaStill 2012-07-19T16:17:00Z Re: Please help me! https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339955#M13190 <HTML><HEAD></HEAD><BODY><P>Hi Tina,</P><P></P><P>This issue has been escalated to a higher level of support. As and when we have further info it will be posted here.</P><P></P><P>Thanks for posting as it provides more amunition...</P><P></P><P>Rich</P></BODY></HTML> Thu, 19 Jul 2012 16:51:28 GMT https://community.sony.com.mk/t5/pcs-accessories/please-help-me/m-p/339955#M13190 rich912 2012-07-19T16:51:28Z