topic Re: PCG-K115Z Freezing please help..!!! in PCs & Accessories

PCG-K115Z Freezing please help..!!!

mappyuk — Fri, 02 Jul 2004 00:38:12 GMT

Is anyone else having problems with the K115 series freezing. It happens normally after 15-20 mins of use and can occur during any activity (normally low or idle) the mouse freezes up and nothing responds (not even ctl+alt+del) You have to hard power off. It happens a lot when using Internet Explorer.

I tried restoring using the system restore disk and that seemed to solve it, but 2 days later it seems to be happening again.

I have registered the warranty but when I try to log into e-support it states it doesnt recognise my email address.

Most frustrating....please advise

Mike

Re: PCG-K115Z Freezing please help..!!!

tellingd — Fri, 02 Jul 2004 07:59:26 GMT

As far as esupport is concerned, I understand that a 'phone call is usually more effective

I've no idea why your machine should still be having the same (strange) problem after a full recovery - unless you have a virus - is your AV software up to date?

Re: PCG-K115Z Freezing please help..!!!

kee-lo_ — Fri, 02 Jul 2004 13:28:24 GMT

Do you have a wireless LAN running?

Re: PCG-K115Z Freezing please help..!!!

VAIOspecialist — Sat, 03 Jul 2004 11:14:06 GMT

Please try to run the Windows Update.
Tools>Windows Update
It seems there is a sensitivity with Flash or Java on that model.

Also try to disable all unnesecary apps in the background.

Re: PCG-K115Z Freezing please help..!!!

kee-lo_ — Sat, 03 Jul 2004 13:44:12 GMT

I find a lot of VAIOs have a problem with Flash and Java

Re: PCG-K115Z Freezing please help..!!!

mappyuk — Sun, 04 Jul 2004 10:24:54 GMT

Yes I do have the wireless LAN running

Re: PCG-K115Z Freezing please help..!!!

mappyuk — Sun, 04 Jul 2004 10:27:57 GMT

I'm not sure if the antivirus is up to date. It is the same as what is installed by default. I've barely used the system since restore though so I would be surprised if a virus is causing the problem. Is a system freeze a symptom of virus infection?

Re: PCG-K115Z Freezing please help..!!!

mappyuk — Sun, 04 Jul 2004 10:31:33 GMT

Please try to run the Windows Update. 
Tools>Windows Update
It seems there is a sensitivity with Flash or Java on that model.

Also try to disable all unnesecary apps in the background.

I have tried it with update and it still froze after a while.

I have also tried it with apps disabled. But surely with this spec of laptop that shouldnt be necessary. It has frozen without IE being launched also. It just seems to happen more when IE is being used. I have tried Netscape and it also has frozen. Nothing is in event viewer making me think it is a hardware problem rather than a software/driver issue..

Re: PCG-K115Z Freezing please help..!!!

mappyuk — Sun, 04 Jul 2004 10:37:59 GMT

I find a lot of VAIOs have a problem with Flash and Java

Surely that isnt acceptable. This is my first VAIO, I normally use Toshibas but liked the screen on the VAIO. I have phoned support and they were very helpful.

They seemed insistant that it is a software issue which I can understand. However the time it froze after restore all I had installed was office 2003 (legit) and it froze two days later, twice within 20 minutes while using IE.

They are picking it up tommorrow however I am concerned that it will not freeze for them or they will say it works fine on a clean restore so it is an issue with Microsoft Office and I should pursue it with Microsoft. I have that version of Office running fine on XP at home and at work so it is unlikely to be that software causing the freeze.

I love the laptop. But I darent work on it as the freeze means I lose all my work

Hopefully, they may swap it out and it will be a hardware issue.

We shall see....

Re: PCG-K115Z Freezing please help..!!!

slam — Mon, 05 Jul 2004 19:12:18 GMT

Exactly the same model K115Z - and I had the same problems from beginning. I did not care much for them, as I did not plan to keep XP home and the very much reduced software package. So, I did a clean new install with XP Pro SP1 - working fine. I installed several application - no problem. I managed to get all drivers updated and running fine. Then I used Windows Update ... and there the problem started again after trying to install Media Player 9.
Since that it was not fixable. ... until I said good bye to MS and installed Linux Mandrake 10.0.
After 30 Minutes EVERYTHING was working perfect.
I am happy now.:smileygrin:

Re: PCG-K115Z Freezing please help..!!!

mappyuk — Tue, 06 Jul 2004 07:15:38 GMT

Exactly the same model K115Z - and I had the same problems from beginning. I did not care much for them, as I did not plan to keep XP home and the very much reduced software package. So, I did a clean new install with XP Pro SP1 - working fine. I installed several application - no problem. I managed to get all drivers updated and running fine. Then I used Windows Update ... and there the problem started again after trying to install Media Player 9.
Since that it was not fixable. ... until I said good bye to MS and installed Linux Mandrake 10.0.
After 30 Minutes EVERYTHING was working perfect.
I am happy now.:smileygrin:

That is an extreme solution!

Surely Sony should make their laptops compatible with the o/s it ships with.

I wish I had never bought it. Never had any problems with Toshibas.

Re: PCG-K115Z Freezing please help..!!!

mappyuk — Thu, 08 Jul 2004 20:18:36 GMT

Are there any k115z users that are not having any problems?

Re: PCG-K115Z Freezing please help..!!!

mappyuk — Tue, 27 Jul 2004 22:32:09 GMT

Are there any k115z users that are not having any problems?

Just a bit of an update, got my laptop back yesterday and it froze within half an hour yesterday. I am desperately disappointed with Sony. When I received the laptop back there was no note on the technicians note of what they did. I think they just put in on in the workshop without doing anything.

I really dont know what to do now. I have a laptop that could lock up on me for any reason now with seemingly no recourse to put things right. Any advice anyone?

Re: PCG-K115Z Freezing please help..!!!

TW — Wed, 28 Jul 2004 09:31:41 GMT

Just to let you know: we also have a problem with our K115B.

It shutsdown automatically and currently we cannot even properly boot it again.:smileysad:

Re: PCG-K115Z Freezing please help..!!!

tellingd — Wed, 28 Jul 2004 10:25:04 GMT

If the Boyz on Belgium are having problems what hope is there for us mere mortals?

Re: PCG-K115Z Freezing please help..!!!

TW — Wed, 28 Jul 2004 11:58:21 GMT

Only praying can help you now:smileycry:

Seriously, we have placed the machine on our airco now and it runs a bit longer now:smileyhappy:

But then again, we need to find out the real cause....

Re: PCG-K115Z Freezing please help..!!!

kee-lo_ — Wed, 28 Jul 2004 15:06:34 GMT

Yeah now if I can remember the name of that tempreture software for VAIOS...... :smileythinking:

Re: PCG-K115Z Freezing please help..!!!

TW — Thu, 29 Jul 2004 14:03:03 GMT

Come on KeeLoo do your best:smileypraying:

We tried using an app called EVEREST, but that didnt do the trick:smileysad:

Its currently under repair but when it gets back we would still love to have that temp measuring sw...

Re: PCG-K115Z Freezing please help..!!!

kee-lo_ — Thu, 29 Jul 2004 16:57:31 GMT

TW,

Mustang has the answer right here

Re: PCG-K115Z Freezing please help..!!!

mappyuk — Fri, 30 Jul 2004 11:21:25 GMT

Does anyone have the K115Z and NOT have any problems with it freezing.

Sony are playing dumb and saying that they have never heard of the problem but there seems to be at least a handfull of us with exactly the same problem. ie that it freezes for no reason.

They want me to send it back again in the fully restored state to see if they can get it to freeze. Last time they had it they didnt say what they did when it was returned. On further enquiry they told me they replaced the internal modem which is odd. Also the CD drawer is wobbly now. Doh!

If I were to pursue for a refund, would that refund come from SONY or from Insight where I purchased it?

I have spoken to them and they say it is out of their hands and has to be dealt with by SONY.

The problem was experienced first 2 days after buying it. However I only realised it was a machine based problem after a month therefore I cant get a refund from Insight as their policy is only to refund within 14 days.

I love my VAIO esp the screen but I have to have a reliable computer.