topic Re: Confused with Vaio Link e-support portal! in PCs & Accessories https://community.sony.com.mk/t5/pcs-accessories/confused-with-vaio-link-e-support-portal/m-p/3269#M120829 <HTML><HEAD></HEAD><BODY><P>*sighs* looks like eSupport seems to get worse...<BR />When I used it earlier this yea I had no troubles replying to their case...<BR />Sounds like their infamous databases are playing up yet again.<BR />As you have experienced the phones are constantly engaged too...<BR />Keep trying is all I can advise...<BR /></P></BODY></HTML> Tue, 26 Oct 2004 23:10:47 GMT kee-lo_ 2004-10-26T23:10:47Z Confused with Vaio Link e-support portal! https://community.sony.com.mk/t5/pcs-accessories/confused-with-vaio-link-e-support-portal/m-p/3268#M120828 <HTML><HEAD></HEAD><BODY><P>Hi guys;<BR /><BR />Has anyone had experience with getting help from Vaio e-support on line?<BR /><BR />It's been a few days since I sent them a report for my laptop crash. Although they 've given me a case number, I cannot find their reply!!!<BR />Every time I go to "Case Query" and type my case number, a get a message for "unknown case" !<BR />I know that cannot be true because there is a case number and I can see the contents of my report in "Open Cases" but not their reply <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <BR /><BR />I will be grateful for any advice you have regarding Vio e-support operation as I am still mourning over my dead laptop trying to get help from anywhere I can to avoid unnecessary repair costs!:smileycry: <BR /><BR />Sabi<BR />PS: Rob Paxton; thanks for Sony service number. I called them many times but the line is constantly engaged <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /><BR /></P></BODY></HTML> Tue, 26 Oct 2004 21:52:20 GMT https://community.sony.com.mk/t5/pcs-accessories/confused-with-vaio-link-e-support-portal/m-p/3268#M120828 Sabi 2004-10-26T21:52:20Z Re: Confused with Vaio Link e-support portal! https://community.sony.com.mk/t5/pcs-accessories/confused-with-vaio-link-e-support-portal/m-p/3269#M120829 <HTML><HEAD></HEAD><BODY><P>*sighs* looks like eSupport seems to get worse...<BR />When I used it earlier this yea I had no troubles replying to their case...<BR />Sounds like their infamous databases are playing up yet again.<BR />As you have experienced the phones are constantly engaged too...<BR />Keep trying is all I can advise...<BR /></P></BODY></HTML> Tue, 26 Oct 2004 23:10:47 GMT https://community.sony.com.mk/t5/pcs-accessories/confused-with-vaio-link-e-support-portal/m-p/3269#M120829 kee-lo_ 2004-10-26T23:10:47Z