topic Re: Warranty - pixels not working in PCs & Accessories

Warranty - pixels not working

gfaelli — Mon, 25 Apr 2005 20:20:40 GMT

Do you guys know how many days we have to change the laptop for a new one instead send it to Sony??
I just realised that my screen has some pixels not working. I mean, there are like "blank points"...

thanx

Re: Warranty - pixels not working

gfaelli — Mon, 25 Apr 2005 20:36:31 GMT

Don't worry guys.. I've found the answer!!
:smileygrin: :smileygrin:
cheers

Re: Warranty - pixels not working

TygerTyger — Mon, 25 Apr 2005 20:39:27 GMT

Another job well done :smileygrin:

Re: Warranty - pixels not working

rich912 — Mon, 25 Apr 2005 20:39:56 GMT

Dust on the screen?

Re: Warranty - pixels not working

TygerTyger — Mon, 25 Apr 2005 20:43:08 GMT

Well, since I don't want to be entirely wasteful in this thread, I believe Samsung now do a zero-tolerance policy for bad pixels. One bad pixels and back it goes. Excellent I must say, they always did make very good quality screens, guess that's whats called confidence in your product

Re: Warranty - pixels not working

Twisted-Rizla — Mon, 25 Apr 2005 20:50:49 GMT

I was about to return a monitor once for what I believed to be dead pixels. But just before I did I gave it a clean and noticed they were'nt dead pixels after all. I'd opened a lively can of lager a few days before and it must have sprayed lots of little drops of beer onto the screen.

Re: Warranty - pixels not working

gfaelli — Mon, 25 Apr 2005 20:53:20 GMT

You have said Samsung, right?!
I hope Sony does the same..:smileygrin: :smileygrin:
And I don't have just one bad pixel, but like 20....:smileycry:

Re: Warranty - pixels not working

kee-lo_ — Mon, 25 Apr 2005 21:06:25 GMT

TR, did a similar thing with my parents LCD, but they had just not wipes it for a few weeks.

Fixed it.

As for Samsung I am going to get a 17" for my RA104, £150.

Re: Warranty - pixels not working

jammold — Mon, 25 Apr 2005 23:45:05 GMT

NO. Sony DO NOT do the same as Samsung.

Sony still operate on the Class 2 ISO Standard, which is any 5 stuck* or black pixels in a random location OR 3 grouped or clustered stuck* or black pixels on the screen qualify for a replacement LCD.

* Stuck in this case means Blue/Green/Red pixels that never change colour regardless of what is on the screen.

Re: Warranty - pixels not working

Eugenepang — Mon, 25 Apr 2005 23:50:53 GMT

he LCD displays built into all Sony portable systems are produced by highly accurate technology. It should be clear though that no manufacturing process is perfect. On an average LCD display, there are some 2.36 million individual transistors printed onto the XGA display panel. Even with the highest quality standards Sony maintains in its manufacturing process, it is not unusual for 1 or more of these Picture Elements, or pixels, to be stuck in an unchanging state.

A faulty pixel can be recognised as a tiny black spot (where the pixel is stuck), or a constant Red, Green, or Blue spot (where the pixel is stuck). In most cases, stuck pixels are hardly noticeable and should not affect the display quality and working comfort.

Sony wants to stress as well that a stuck pixel is a fixed feature of the display and will not spread to nearby pixels.

Make sure your PCG-X18 meets basic specifications:

* Screen Area: 1024x768
* Maximum number of tolerated stuck pixels: 5

Please contact Vaio Link in case:

* You have missing or stuck pixels being clustered in a small area.
* You believe the number of missing or stuck pixels to be higher than what is listed within tolerance.

Re: Warranty - pixels not working

jammold — Tue, 26 Apr 2005 00:14:19 GMT

Those what want to know more, should read this link.

Re: Warranty - pixels not working

mvanwambeke — Tue, 26 Apr 2005 09:19:02 GMT

Those what want to know more, should read this link.

Or you can read on the website www.vaio-link.com on the hot news area the vaio pixel policy.
It adapts himself to the computer that is surfing on it and then calculates the max. tolerated faulty pixels

Re: Warranty - pixels not working

kee-lo_ — Tue, 26 Apr 2005 15:21:22 GMT

Great

Re: Warranty - pixels not working

gfaelli — Tue, 26 Apr 2005 20:35:09 GMT

Thanks guys! I've been in Dixons (where I have bought it) and they will replace the laptop for me in 2 or 3 days (they had no more in stock that moment )...

Re: Warranty - pixels not working

jammold — Tue, 26 Apr 2005 20:37:07 GMT

RESULT! Great news. Glad we could help!

Re: Warranty - pixels not working

gfaelli — Tue, 26 Apr 2005 20:40:27 GMT

RESULT! Great news. Glad we could help!

You guys aways help us here!!

Cheers!!

Re: Warranty - pixels not working

kee-lo_ — Tue, 26 Apr 2005 20:41:26 GMT

Thanks guys! I've been in Dixons (where I have bought it) and they will replace the laptop for me in 2 or 3 days (they had no more in stock that moment    )...

Excellent

Re: Warranty - pixels not working

TygerTyger — Tue, 26 Apr 2005 21:26:56 GMT

Wow, how about that! Well done.