topic Re: A7 IV Freezing/Locking up? in Alpha & NEX interchangeable lens cameras

A7 IV Freezing/Locking up?

Pupski1 — Tue, 04 Jan 2022 07:41:48 GMT

Since receiving my A7 IV just over a month ago I have been experiencing weird and random locking up/Freezing issues.

Whilst focusing the camera will just stop doing anything, to the point that I have to remove the battery in order for it to reset itself, also I have found when turning the camera off that it doesn't actually switch off but remains on no matter if the switch is in the off or on position.

Lens used are Tokina 85mm 1.8 and Tamron 70-180 2.8

Any advice would be a appreciated as this is my first experience in the mirrorless market

Re: A7 IV Freezing/Locking up?

Piscie — Thu, 13 Jan 2022 17:14:23 GMT

Hey @Pupski1, try resetting the settings to its factory settings by following this.

Hope this works!

Re: A7 IV Freezing/Locking up?

Murthyk256 — Fri, 04 Mar 2022 14:49:45 GMT

I have the same problem and it happened twice now. Not sure what exactly the problem is. Reset settings I don't think solving the problems.

Can sony support look into this

Re: A7 IV Freezing/Locking up?

HannahEd01 — Mon, 07 Mar 2022 16:53:58 GMT

Hey Murthyk256, if you tried all the steps then it's time to send it for inspection, this is a user based community tho, if you want to contact Sony use this link:

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors1

Re: A7 IV Freezing/Locking up?

Nubooo — Sun, 13 Mar 2022 23:39:02 GMT

Evening

I have this same problem, I've been using the camera for video since it arrived early December, this week I used it for photo for 4 hours, in that 4 hours it crashed twice and I had to remove the battery, first time I had the Sony 35 1.8 attached and then the ziess 55, also had a godox v860iii attached, I can't shoot like this especially as wedding season is here so I'm thinking of sending it for repair but I have a feeling they won't be able to replicate the issue and will say its nothing

Re: A7 IV Freezing/Locking up?

HannahEd01 — Tue, 15 Mar 2022 11:11:55 GMT

@ Nubooo, have you tried resetting the camera?

Re: A7 IV Freezing/Locking up?

Pupski1 — Tue, 15 Mar 2022 11:21:10 GMT

I have reset mine twice now and it still randomly locks up

Re: A7 IV Freezing/Locking up?

HannahEd01 — Wed, 16 Mar 2022 14:08:47 GMT

@ Pupski1 does the issue happen with other lenses?

Re: A7 IV Freezing/Locking up?

Pupski1 — Wed, 16 Mar 2022 14:25:44 GMT

Yes, happens with all 3 lenses I have

28-70 Sony Kit Lens

Tamron 70-180

And my 85mm Samyang

Re: A7 IV Freezing/Locking up?

HannahEd01 — Thu, 17 Mar 2022 15:08:51 GMT

@ Pupski1, it's the camera then,

You can contact Sony Central Service to arrange an inspection by email at scs@sony.com or call 01656 86734

Re: A7 IV Freezing/Locking up?

Ruskin — Wed, 20 Apr 2022 10:52:19 GMT

I've only just had my A7IV bodies delivered so haven't experience of this issue but I would like to know if it was discovered what the cause was - and if it's avoidable? Thanks.

Re: A7 IV Freezing/Locking up?

TheIncredibleFlash — Tue, 12 Jul 2022 12:33:52 GMT

Any further detail on how this is occurring for people? Or does anyone have an update?

This sounds similar to what I’ve experienced with my a7iv - https://www.dpreview.com/forums/post/66304681

It occasionally seems to stop responding to a half shutter button press and then suddenly wakes up and processes it. Not sure if is down to heat, eye focus kicking in, sd card overheating, software buffer filling up or what. I’m using the kit lens that came with the camera and I can reproduce the issue by pressing to half shutter and releasing around 30-50 times in a row. I’ve also had it occur during a shoot, but it always seems to recover if I just give it a moment - never requires me to pull the battery or switch off.

Re: A7 IV Freezing/Locking up?

Anonymous — Tue, 12 Jul 2022 15:59:28 GMT

This looks to be a software glitch rather than a hardware issue, which means that it might be resolved with a future update, hopefully it gets sorted soon and keep us updated, cheers.

Re: A7 IV Freezing/Locking up?

TheIncredibleFlash — Tue, 12 Jul 2022 16:24:31 GMT

I agree that it sounds software related but I’m surprised that there doesn’t seem to be that many people posting about it. Based on that I’ve made the decision to exchange mine - Amazon Uk have been great and are handling the swap.

Re: A7 IV Freezing/Locking up?

Anonymous — Thu, 14 Jul 2022 16:37:48 GMT

Hopefully you get to enjoy the new one without any issues at all buddy. Also their might be some scattered reports here and there, just not on the community forums. I heard that the Reddit threads are pretty popular.

Re: A7 IV Freezing/Locking up?

TheIncredibleFlash — Thu, 14 Jul 2022 16:43:31 GMT

Thank you.

Yeh I found issues that sound very similar but not necessarily exactly the same. Whilst in the exchange window I didn’t want to risk there being a real issue.

Unfortunately Amazon have collected the camera but don’t have a replacement available until the end of August, but still I feel it was the right decision.

Re: A7 IV Freezing/Locking up?

Anonymous — Thu, 14 Jul 2022 16:51:34 GMT

Yea I would also say so if your work wouldn't get hindered by not having the model for that period if you can use another one that's perfect, especially getting a fresh one. Sucks that you're gonna have to wait for a bit though.

Re: A7 IV Freezing/Locking up?

creambun1963 — Thu, 09 Nov 2023 22:00:17 GMT

having same problem with a7r v 200-600 fitted doing this since last firmware update Ver. 2.01

seems ok with Tamron 20-200 and Sony 100-400 but back out with 200-600 and locked up battery out back in then ok , i have done full reset a few times then ok for a day or so then goes again

Re: A7 IV Freezing/Locking up?

danardeng — Fri, 10 Nov 2023 08:31:09 GMT

@creambun1963 wrote:
having same problem with a7r v 200-600 fitted doing this since last firmware update Ver. 2.01

seems ok with Tamron 20-200 and Sony 100-400 but back out with 200-600 and locked up battery out back in then ok , i have done full reset a few times then ok for a day or so then goes again

Here we are discussing about A7iv.

If you open a new discussion for A7Rv + 200-600 maybe that someone can help you or escale it to sony

Re: A7 IV Freezing/Locking up?

creambun1963 — Mon, 20 Nov 2023 20:38:27 GMT

https://youtube.com/playlist?list=PL2yYWo1U48UR23mSwf6U19gd0iEOOc2vS&si=ji5w-KJKu5Z32NWk