Sony Support callback or customer support missing in Action

eddieitman — Wed, 14 Aug 2013 15:46:36 GMT

Well i would like to see if i get a response from Sony on here

Recently purchased a Sony A57 from the refurbished store, when it arrived it had the following issue the wrong battery had been shipped with the camera a W rather than an M model

I called them as soon as i noticed and managed to get through to somebody who really struggled to understand that the wrong battery was shipped, he said he would have to escalate to his manager and a battery would be sent out this was 5 working days ago still no battery

Since then i put my A700 battery in the camera to test it and found that the camera has a fault with the accelerometer and the horizon being of by 30degrees.

I have requested a callback each day and held the line for over 3 hours each day with no response or callback. as i need to report the issue and get the camera repaired.

I am not asking for to much just a callback or to get to support

So this is making me reconsider my support of Sony equipment

Currently have 2x A700, 1 Sony Nex 3 and 1 Sony Nex 5n, 1x A57 1x A55 and 1x A900

Sony 70-200G

Sony T planar 85mm

Sony 135 STF lens.

Sony 70-400G

And many more

I spend in excess of 3k a year on Sony equipment and i expect a little respect to at least have a call back

Re: Sony Support callback or customer support missing in Action

eddieitman — Wed, 14 Aug 2013 16:10:36 GMT

Forgot to also say that you try and use email support that fails

topic Sony Support callback or customer support missing in Action in Alpha & NEX interchangeable lens cameras

Sony Support callback or customer support missing in Action

Re: Sony Support callback or customer support missing in Action