topic Re: SEL15F14G is missing on my sony in Alpha & NEX interchangeable lens cameras

SEL15F14G is missing on my sony

tos-82 — Fri, 23 Dec 2022 14:43:03 GMT

I can't register my new lens, because it is missing?

Re: SEL15F14G is missing on my sony

Piscie — Fri, 23 Dec 2022 17:17:48 GMT

hello @tos-82, make sure to select it from the drop down menu, also it might be a browser glitch so try different browser.

Re: SEL15F14G is missing on my sony

tos-82 — Sat, 24 Dec 2022 13:09:54 GMT

It should be between SEL14F18GM and SEL1635GM?

Re: SEL15F14G is missing on my sony

Elodin — Mon, 26 Dec 2022 17:48:48 GMT

Hey @tos-82, are you trying to register the lens for a cashback claim? Maybe the model is not eligible for the cashback, as it's available to register on my MySony account. I hope this helps.

Re: SEL15F14G is missing on my sony

tos-82 — Tue, 27 Dec 2022 09:31:38 GMT

Thank You @Elodin

I did cashback registration and it's working fine.

I can't add (register) new product to mySony account: my product list.

That model is missing on the list.

Re: SEL15F14G is missing on my sony

HannahEd01 — Tue, 27 Dec 2022 14:38:31 GMT

Hi kollikoukku, try this link:

https://www.sony.co.uk/mysony/product/register/express?cpint=mysony_glb-pdp_pre&modelname=SEL15F14G

If it didn't work, let me know what happens.

Re: SEL15F14G is missing on my sony

tos-82 — Wed, 28 Dec 2022 11:32:03 GMT

Thank you @HannahEd01

I can see the correct lens from your Sony UK site.

But it keeps asking my account email and then wants to go Finnish sony page

When I click to stay, it asking account email again...

Re: SEL15F14G is missing on my sony

tos-82 — Wed, 28 Dec 2022 11:32:59 GMT

I think that the lens is missing from Finnish page 🙄

Re: SEL15F14G is missing on my sony

danardeng — Wed, 28 Dec 2022 11:53:41 GMT

🫣

Re: SEL15F14G is missing on my sony

tos-82 — Sat, 31 Dec 2022 10:36:03 GMT

I tried VPN and location: London.

No, registration still want move to Finnish my Sony page.

So, this model is missing on sony finland page translation.

Re: SEL15F14G is missing on my sony

Anonymous — Mon, 02 Jan 2023 15:13:54 GMT

I think you will need to contact the Finnish support as they might need to add it to the website if it's missing since you can find it on the UK website.

Re: SEL15F14G is missing on my sony

tos-82 — Wed, 29 Mar 2023 15:04:45 GMT

I did, but they can't do nothing.

Re: SEL15F14G is missing on my sony

Piscie — Wed, 29 Mar 2023 15:18:30 GMT

Hello @tos-82, make sure to enter it as SEL15F14G or E 15mm F1.4 G and select it from the drop down menu. Also test different browsers from your PC or Laptop. If that didn't help. I'd recommend contacting Sony reps directly to sort this out for you.